"Student Success Navigator I, English Language Programs (Hybrid) - School of Continuing and Professional"

Position Summary

The Student Success Navigator I is a multi-faceted position that provides support for both prospective and current English Language Program (ELP) students. Under the direction of the English Language Program (ELP) Director, this role executes administrative policies and procedures for English Language Programs. The Navigator also provides essential office support for ELP staff, faculty, and face-to-face academic programs. This includes assisting with program development, student recruitment, assessment, and some teaching. The Navigator also guides eligible applicants toward the ongoing support they need, collecting their contact information and other necessary data. The position will also be responsible for building and maintaining positive relationships with stakeholders across the University.

Job Description

Primary Duties & Responsibilities:

Administrative and Program Support

• Manages day-to-day administrative tasks, including communication with students and staff.
• Coordinates with instructors, students, and staff to ensure the smooth and efficient implementation of the program.
• Retains required records and documentation for program reporting, including the annual donor report for the Empower program. Supports and supervises student workers as needed.
• Maintains records and updates online forms, documents, and records systems utilized by various individuals involved in the program (e.g., Google Docs, Google Sheets, etc.).
• If administrative duties allow, teach up to 6 hours per week for the Empower program or teach 2 units of ELP academic coursework per semester.

Support for the Empower Program

• Manages student communication and course registration, and monitors attendance.
• Collaborates with faculty, staff, and other campus stakeholders to identify and develop strategies to address and support ELP students; refers students to campus resources for academic and service support.
• Assists staff and the Director in maintaining student records.
• Assists in providing individual and group coaching to students on goal setting, persistence, problem-solving, and completion of the program.
• Collaborates with staff and the Director to identify student needs and develop a plan for supporting students and connecting students with appropriate campus and community resources.
• Designs and applies a student interaction checklist that standardizes procedures.
• Coordinates with a Career Specialist on student interaction and support.
• Assists Faculty in collecting pre-course information, completing course information forms and submitting course syllabi, scheduling courses and special sessions.
• Facilitates course delivery, including ordering course books, preparing course packets and workbooks, uploading presentations, and gathering material.
• Assists with financial oversight for the Empower Program, including collaborating with the Director regarding financial responsibilities, assisting in the development of grants and proposals for donor funding, and with purchasing decisions and financial reporting for grants.

Student Recruitment, Intake, and Assessment

• Collaborates with the Director and staff to plan ELP student recruitment, application and assessment processes.
• Establishes connections with community partners to identify potential students.
• Hosts program information sessions, assists students in completing the application process, and administers pre- and post-assessments for EMPOWER students.
• Maintains comprehensive records of recruitment, application and assessment data.

Marketing and Event Planning

• In coordination with CAPS marketing team, assists in planning and delivering recruitment and career events.
• Coordinates with internal and external partners on events including professional development workshops and information sessions.

Performs other duties as assigned.

Working Conditions:

Job Location/Schedule: Moderate travel to community-based organization and immigrant service providers in the St. Louis area. Ability to work some evenings and weekends. This role requires two evenings per week when Empower courses are running. Normal office environment.

Physical Effort: Typically sitting or standing at a desk/table.

Equipment: Office equipment.

Required Qualifications

Education: Master’s degree or combination of education and/or experience may substitute for minimum education.

Work Experience: Relevant Experience (2 Years)

Preferred Qualifications:

• Master's degree in Applied Linguistics or Teaching English as an Additional Language, or related field.
• Strong desire to support students in accessing education and professional training.
• Work on various projects to achieve the goals of the EMPOWER and English Language Programs.
• 3+ years of experience in an academic setting.
• Familiarity with teaching English as an additional language, applied linguistics and/or adult education.
• Experience working with diverse populations, including immigrants and refugees.
• Project management skills.
• Familiarity with using online forms and documents for web-based record keeping.
• Demonstrated experience working with confidential projects using discretion and independent judgment.
• Strong desire to support students in accessing education and professional training.
• Ability to project genuineness and warmth, while working with a wide variety of people.
• Excellent interpersonal and communication skills (written and verbal); a service-oriented communicator.
• Ability to multi-task, and work independently and collaboratively.
• Experience working with personal computers with a proficiency in word processing applications.
• Ability to handle confidential information responsibly and work on various projects to achieve the goals of the EMPOWER and English Language Programs.

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly