Student Success Navigator

Job Details

Position Summary & Description

This position(s) is posted in accordance with the (SCUPA) Collective Bargaining Unit.

The Navigator is part of the university’s coordinated student success infrastructure. An employee in this position will report to the Director of Student Success Data & Operations. This position serves as a single point of contact for students and families, as well as for university personnel, to ensure the student has all questions, academic and non-academic, answered fully and in a timely manner. They will be responsible for cultivating an exceptional student experience from the time their assigned student population is enrolled through their program completion. They will serve as a single point of contact for students and their families throughout the student’s career at IUP. Navigators are critical to providing the customized, intentional support that students and families require, helping to increase student retention, persistence, and satisfaction.

ESSENTIAL DUTIES:

• Build immediate connections through communications with assigned students soon after their admission to IUP.
• Engage with students, families, and the university on behalf of assigned students as their single point of contact, throughout the student’s entire time at IUP.
• Help students complete a common series of tasks that every new student should complete and monitor students' completion of these tasks.
• Monitor system for Early Alerts for assigned students and respond accordingly to those alerts.
• Communicate regularly and personally with assigned students to inform and assist with items to be completed at relevant times.
• Connect assigned students with identified academic support.
• Check in with all assigned students regularly and personally.

KNOWLEDGE & SKILLS:

• Ability to understand and utilize the various resources available across the institution to assist students and families.
• Adaptable, approachable, perceptive, and attentive to the needs of students, and families.
• Ability to communicate well with diverse groups of IUP students and their support networks.
• Possess strong problem-solving skills to help resolve issues or answer questions using university resources on behalf of students and families.
• Provide an exceptional level of internal and external customer service.
• Adept at using available tools and technology to provide proactive outreach to their assigned student populations and their support networks, while providing clear, consistent documentation about their interactions.
• Possess strong organizational and time management skills.
• Ability to work independently and in teams.

Position Qualifications

Minimum:

• Bachelor’s degree required.
• Minimum 1 year experience working with case management, student advocacy, advising, counseling, social work, or a related field.

Preferred:

• Proven success working with diverse clients with various needs.
• Experience with critical thinking and problem solving.
• Proven experience working with data and information to inform actions.

Special Instructions to Applicants

• A complete application will consist of a cover letter, resume, names, and email addresses of three references submitted in this online application system at Employment at IUP.
• Automated reference requests will be generated when the application is submitted by the applicant.
• You will receive a confirmation email when your application has been successfully submitted.
• Please do not fax, mail or e-mail any documentation.