Credential Advisor

Credential Advisor

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under the general supervision of the Director of Credential Office, the Credential Advisor provides advisement, evaluates credential eligibility, analyzes records, and supports credential recommendation processes. Interprets policies, communicates with stakeholders, and maintains compliance with institutional and state requirements while contributing to reporting, case management, and special projects.

• Performs pre- and post-admission advisement on routine and complex issues via individual appointment, telephone, email, and walk-in.
• Conducts Large group presentations, including information sessions, orientation sessions, next steps sessions, outreach and recruitment events, and activities.
• Evaluates, processes, and submits credential recommendations in compliance with state regulations to the Commission on Teacher Credentialing (CTC) for initial, renewal, intern, and appeal credentials.
• Verifies completion of requirements and certifies all candidates for recommendation.
• Researches and compiles credential progress reports, evaluates course substitutions, processes change of program requests, writes status letters, adds and removes registration holds, etc.
• Performs other duties as assigned.

NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/7grsc14xu6jvjnm09ppm91kjlkfueles

Qualifications

• Equivalent to graduation from a four-year college or university in a job-related field.
• Equivalent to two years of professional experience in one of the student services program areas or in a related field.
• A Master's degree in a job-related field may be substituted for one year of the professional experience.
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities

• Demonstrated ability to provide clear, accurate, and student-centered advisement on complex academic and credential requirements through multiple modalities, including individual consultations and large group presentations. Skilled in conveying policies, resolving concerns, and maintaining effective, professional communication with diverse student populations.
• Ability to interpret and apply university and state credential policies using sound professional judgment to address complex cases. Proficient in leveraging student information systems and digital tools to track progress, maintain detailed records, ensure compliance, and support efficient advising operations.
• Knowledge of state credentialing regulations and institutional requirements, with the ability to accurately evaluate academic records, verify eligibility, and process credential recommendations. Demonstrates strong attention to detail, discretion, and accuracy when ensuring compliance and resolving discrepancies.
• Proficiency in utilizing student information systems and databases to input, track, and maintain credential-related data and correspondence. Ability to serve as a technical resource while effectively collaborating with district personnel, human resources, and institutional partners to support credentialing processes.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 3082 / Student Services Professional II / 1
• The anticipated HIRING RATE is $5083 - $5400 per month, dependent on qualifications and experience. The salary range for this classification is: $5083 - $7228 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends. Travel will be required to on-and off-campus conferences, events, workshops, and trainings.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.