"Student Success Navigator"

Job Description

Student Success Navigator

Job ID: 289430

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/

Location

Statesboro Campus - Statesboro, GA

Department Information

Academic Success Center

Job Summary

The Student Success Navigator plays a critical role in supporting online students throughout their college journey, from enrollment to graduation. Acting as the student's primary contact, this role offers excellent customer service and personalized ongoing guidance to help students navigate college processes, overcome obstacles, and access essential resources. Through personalized service, the Student Success Navigator focuses on strengthening online student engagement, improving retention, and elevating the educational experience, ensuring students' success from start to finish. This is a hybrid position, requiring occasional on-site presence at campus and university events. The Student Success Navigator consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success.

Responsibilities

• Serve as the dedicated Student Success Navigator for a caseload of online students, building strong relationships through consistent and personalized engagement utilizing a case management approach
• Monitor students' academic performance and offer proactive intervention when students show signs of disengagement, declining grades, or missed deadlines
• Assist students in navigating essential college resources such as technology support, financial aid counseling, and student service
• Support students in overcoming academic challenges, including providing consultations on time management, study strategies, goal setting, and other relevant academic skills
• Participate in ongoing training and professional development to stay informed on best practices in online student engagement and retention strategies
• Assist in the development and promotion of academic success workshops, webinars, or other group learning opportunities
• Collaborate with campus partners to deliver student support programming, including representing the department at select University events
• Collaborate with a designated academic advisor to assist students in navigating their academic plans and course selections
• Facilitate connections to appropriate campus resources for additional support, such as Counseling, Student Accessibility Resource Center, Tutoring Services, Career and Professional Development, etc.

Required Qualifications

Educational Requirements

Master's Degree with two (2) years of related work experience or Bachelor's Degree with four (4) years of related work experience

Required Experience

Experience in student-facing roles, providing support to enhance student success

Preferred Qualifications

Preferred Educational Qualifications

Master's degree in Education, Counseling, Psychology, Social Work, or a related field

Preferred Experience

2 + Years experience in higher education advising, student support, coaching, or a related role

Experience in online education or working with remote/online students

Proposed Salary

$54,080

This is an exempt position paid on a monthly basis.

Required Documents to Attach

Resume

Cover Letter

Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service

Ability to support various constituencies served by the University

Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

Ability to identify challenges students may face and offer practical, timely solutions

Ability to inspire students to stay engaged, set academic goals, and maintain focus, even in challenging circumstances

Strong ability to engage students through virtual channels (email, video, phone), build rapport, and provide clear, constructive feedback

A caring, empathetic approach to mentoring, understanding the challenges online students face

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

Effective communication (verbal and written), organizational and human relation skills

Comfortable using learning management systems (LMS), student information systems (SIS), virtual communication tools (Zoom, Teams, etc.), and other digital platforms used for tracking student progress

Skilled in managing multiple students, prioritizing tasks, and maintaining thorough documentation

Apply Before Date

August 25, 2025

Application review may begin on August 25, 2025.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.