Student Support Adviser

Job Description

Te Whiwhinga mahi | The opportunity

The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau, University of Auckland.

The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University. This position plays a critical role in supporting the University’s student retention and success objectives.

Key responsibilities include:

• Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans
• Establish learning support programmes and on-going operational support
• Monitoring progress of support plans
• Facilitate a strong, collaborative relationship for mentors and university-wide support programmes including faculty staff and clinical site managers and coordinators.
• Develop and maintain a close working relationship with central support functions in order to support students.
• Providing equity advocacy and advice
• Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation
• Work collaboratively toward continuous improvement both operationally and strategically
• Ensure actions support the delivery of the service promised and at all times demonstrate excellent customer service

We are currently recruiting for 4x Student Support Advisor roles across the Faculty of Science and the Faculty of Medical and Health Sciences. All positions are fixed-term, with 3x full-time (37.5 hours per week) roles and one part-time opportunity (18.75 hours per week) available.

The salary range for this role is $63,600 - $79,300 based on skills and experience.

For more detailed information, please refer to the Position Description

He kōrero mōu | About you

Our ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.

You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.

Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role.

You will bring:

• Experience in the delivery of academic and pastoral support for students
• Experience working in an environment requiring high levels of customer service delivery.
• Experience and understanding of equity issues in New Zealand.
• Demonstrated problem solving ability requiring judgement and interpretation.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home if feasible, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 28 May 2026 to be considered. Please include your cover letter and your CV highlighting how you meet the skills and experiences detailed above. Please note in your cover letter if you are applying for a fulltime or part time position.

Please reach out to Andrew Williams, via Andrew.williams@auckland.ac.nz, for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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