Assist applicants with completing application requirements and
monitor outstanding items without making admission decisions.
Support newly admitted students through onboarding,
orientation, technology access, required forms, compliance
activities and readiness checklists.
Provide limited advising on program processes, schedules,
registration steps, available resources and published policies;
refer academic decisions to the appropriate academic leader.
Maintain regular outreach with students at key transition
points and follow up with students who miss required activities or
show signs of disengagement.
Help students develop practical success plans addressing time
management, study routines, attendance, communication and use of
academic-support services.
Connect students with tutoring, counseling, accessibility
services, financial aid, emergency resources and other University
supports.
Document contacts, referrals, onboarding progress and follow-up
actions in approved systems while maintaining confidentiality.
Support PN retention activities, student-success workshops,
information sessions, orientations and program events
Provide aggregate information on recurring student barriers and
emerging needs to PN leadership for continuous improvement.
Scope:
- Does not independently approve admission, progression,
readmission, course substitutions, grade changes or policy
exceptions.
- Escalates academic-risk, safety, conduct, discrimination,
accommodation, financial or personal concerns to the appropriate
office or leader.
- Uses only approved program information and protects student
records in accordance with FERPA and University policy.
- Conducts all work in a safe manner and all work safety
practices are followed.
Other Functions :
- Performs similar or related work as required, directed or as
situation permits.
- Continues professional development and training; keeps current
with trends.
- Assists other department staff as needed to promote a team
effort.
Knowledge, Ability and Skill :
- Demonstrated commitment to promote diversity, equity, and
inclusion, and work in an environment in which all members of the
University community are treated with respect and dignity.
- Ability to learn student-information, learning-management and
communication systems.
- Strong organization, follow-through, written communication and
interpersonal skills.
- Student-centered service and cultural responsiveness.
- Clear communication and active listening.
- Accurate documentation and confidentiality.
- Problem solving, referral judgment and timely escalation.
- Collaboration, reliability and attention to detail.
- Timely applicant follow-up and completion of onboarding
requirements.
- Student participation in orientation and required readiness
activities.
- Documented outreach, referrals and closure of follow-up
actions.
- Student utilization of academic and support resources.
- Trends in first-term persistence, retention and student
feedback.
Qualifications
Minimum Required Qualifications :
- Associate degree required; bachelor's degree preferred, or an
equivalent combination of education and relevant experience.
- Experience in student services, advising, admissions,
education, healthcare education or a related service environment
preferred.
Special Requirements :
- Valid Drivers License & Insured Vehicle
Physical and Mental Requirements :
Work Environment None Under 1/3 1/3 to
2/3 Over 2/3
Outdoor Weather Conditions X
Work with fumes or airborne particles X
Work near moving mechanical parts X
Risk of electrical shock X
Vibration X
Physical Activity None Under 1/3 1/3 to
2/3 Over 2/3
Standing X
Walking X
Sitting X
Talking & Hearing X
Using hands/fingers to handle/feel X
Climbing or balancing X
Bending, pulling, pushing X
Driving X
Lifting Requirements None Under 1/3 1/3 to
2/3 Over 2/3
Up to 10 pounds X
Up to 25 pounds X
Up to 50 pounds X
Up to 75 pounds X
Up to 100 pounds X
Over 100 pounds X
Vision requirements:
_X_ Close vision (i.e. clear vision at 20 inches or less)
___ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish
colors)
___ Peripheral vision (i.e. ability to observe an area that can be
seen up and down or
left and right while the eyes are fixed on a given point)
___ Depth perception (i.e. three-dimensional vision, ability to
judge distances and
spatial relationships)
___ No special vision requirements
Full-Time Employee Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401k employer match
- Employee & dependent life insurance
- Great tuition benefits for employee, spouse &
dependents
- PTO program
- Flexible work schedules
(This job description does not constitute an employment
agreement between Goodwin University and employee. It is used as a
guide for personnel actions and is subject to change by the
University as the needs of the University and requirements of the
job change.)
