Student Support Coordinator

Manage inventory, including placing food and supply orders, stocking items, and adhering to Supporting Wellness at Pantries (SWAP) guidelines.

Cultivate relationships with partners such as Connecticut Foodshare, ShopRite, Stop & Shop, and Highland Park Market to secure resources and donations

Plan and execute events such as the annual Turkey Drive and other outreach initiatives.

Supervise and mentor Co-op staff, including work-study students and interns, to ensure efficient and customer-focused operations.

Provide one-on-one case management to assist students with academic, financial, housing, and personal challenges.

Administer the Laptop Loaner Program, ensuring equitable distribution and accurate tracking of equipment.

Oversee Transitional Housing Assistance for students experiencing housing insecurity, including coordination with local housing partners

Manage the Student Emergency Relief Fund by evaluating applications and ensuring timely distribution of aid.

Collaborate with faculty, staff, and community organizations to connect students to internal and external resources.

Develop and deliver workshops or programs focused on topics such as financial literacy, housing stability, and accessing campus resources.

Create innovative strategies to enhance awareness and accessibility of Co-op and Case Management services.

Maintain accurate records for case management, Co-op usage, and program outcomes, providing regular reports to the Assistant Dean.

Serve as a liaison between students and other university departments to resolve barriers to success.

Represent the Co-op and student support at campus and community events, promoting services and fostering partnerships.

Strengthen collaboration with local organizations to expand the range of resources available to students.

Actively engage in professional development to stay informed of best practices in student support services and resource management.

Other Functions :

• Performs similar or related work as required, directed or as situation permits.
• Continues professional development and training; keeps current with trends.
• Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill :

• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
• Strong organizational and operational management skills, with experience supervising staff or volunteers.
• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Proven ability to handle sensitive information with professionalism and confidentiality.
• Proficiency in Microsoft Office Suite, virtual engagement platforms and data management systems.
• Knowledge of community resources, housing assistance, and student support programs.

Qualifications

Minimum Required Qualifications :

Education, Training and Experience:

• Masters degree in social work, counseling, higher education, or a related field (Bachelor's required, Master’s preferred).
• Minimum of 3 years of experience in case management, student affairs, or related roles within higher education or nonprofit sectors.
• Experience with food pantry operations, SWAP guidelines, or non-profit resource programs (preferred).
• Familiarity with case management software or student information systems (preferred).
• Demonstrated commitment to diversity, equity, and inclusion (preferred).

Special Requirements :

• Valid license & insured vehicle

Physical and Mental Requirements :

Work Environment None Under 1/3 1/3 to 2/3 Over 2/3
Outdoor Weather Conditions X
Work with fumes or airborne particles X
Work near moving mechanical parts X
Risk of electrical shock X
Vibration X

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3
Standing X
Walking X
Sitting X
Talking & Hearing X
Using hands/fingers to handle/feel X
Climbing or balancing X
Bending, pulling, pushing X
Driving X

Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3
Up to 10 pounds X
Up to 25 pounds X
Up to 50 pounds X
Up to 75 pounds X
Up to 100 pounds X
Over 100 pounds X

Vision Requirements:

X Close vision (i.e. clear vision at 20 inches or less)

_ Distance vision (i.e. clear vision at 20 feet or more)

_ Color vision (i.e. ability to identify and distinguish colors)

_ Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

_ Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

_ No special vision requirement

Full-Time Employee Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program
• Flexible work schedules and work from home opportunities

(This job description does not constitute an employment agreement between the university and employee. It is used as a guide for personnel actions and is subject to change by the university as the needs of the university and requirements of the job change.)