Student Support Navigator (Maternity Cover)

This role is ideal for someone who is confident working with a diverse student population and who can provide clear guidance, early intervention support, and effective signposting within a complex educational environment.

Key Responsibilities

• Provide first-line support and guidance to students on a range of academic, personal, and welfare matters
• Act as a “navigator” to connect students with appropriate internal and external support services
• Support students experiencing difficulties, ensuring timely intervention and escalation where appropriate
• Maintain accurate records of student interactions in line with university policies
• Work collaboratively with academic staff and professional services teams
• Promote student wellbeing, retention, and engagement across campuses
• Contribute to the development of inclusive and accessible support practices

About You

We are looking for someone who has:

• Experience in student support, pastoral care, advice services, or a similar role
• Strong communication and interpersonal skills
• The ability to work sensitively with students facing a range of challenges
• Good organisational skills and attention to detail
• Confidence in working both independently and as part of a team
• A commitment to equality, diversity, and inclusion

Experience in a higher education setting is desirable but not essential.

Welsh language skills are desirable but not essential.

Working Pattern

This is a 0.8 FTE role (4 days per week), with some flexibility required to meet student and service needs.