Middlesex College

Student Support Services Coordinator

Closes: Dec 27, 2026

Salary: $55,664 per year

SALARY: $55,664.00 Annually

OPENING DATE: 10/23/2026

CLOSING DATE: 11/6/2026 11:59 p.m.

UNIT: AFSCME – Grade Level 9

DEPARTMENT: Registrar and Records

REPORTS TO: Registrar

PRINCIPAL RESPONSIBILITIES:

Assists students with general inquiries, testing information, academic status changes, enrollment verifications, academic transcript processes, student appeals, and other College-related registration and records procedures.

Provides enrollment support to prospective and enrolled students.

Assists with the preparation of SOPs and training materials utilized for staff development/training.

Assists in the preparation of department reports.

Communicates and provides support to department personnel.

Attends divisional/departmental and other campus meetings.

Conducts research on financial appeal submissions in preparation of Tuition Appeal Committee meetings and records decisions on student records; coordinates meeting details and creates correspondence to be sent to students.

Maintains documentation and processes decisions from deans regarding academic appeal inquiries.

Assists with the preparation of correspondence to students regarding appeal decisions

Coordinates communication regarding legal-related inquiries towards compliance with court orders/subpoenas.

Assists students with completion of Tuition Chargeback Forms, determining eligibility and processing paperwork towards next steps; being point of contact for students and county colleges in New Jersey for the Tuition Chargeback application process.

Assists with updating course and student information, such as course fees, preferred names, and privacy waivers.

Supports certification process for veterans.

Provides e-mail and telephone coverage for Registrar and Records Office.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Associate degree
Two (2) years’ experience working in a college student services environment
Working knowledge of Student Information Systems
Strong computer skills with knowledge of Microsoft Office
Demonstrated ability to interact effectively and professionally with individuals from diverse backgrounds and communities
Strong communication skills and the ability to make independent decisions.

PREFERRED QUALIFICATIONS:

Bachelor’s degree
Experience with Ellucian Colleague

SUPPLEMENTAL INFORMATION:

SCHEDULE: 35 hours per week

Monday, Wednesday, Thursday, and Friday: 9:00 a.m. – 5:00 p.m.

Tuesday – 10:00 am – 6:00 pm

Occasional Evening/Weekends

RETIREMENT: Pension Eligible

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.

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