"STUDENT SUPPORT SPECIALIST I #00025608"

Job Details

Hiring Department
Enrollment Management

Job Description
The Student Support Specialist I is a member of the Admissions Operations team and is responsible for processing documents related to undergraduate and graduate applications for enrollment. This role includes reviewing applications and academic records (e.g., transcripts, test scores), entering admission decisions, and ensuring the accuracy and integrity of student records in SLATE, PeopleSoft, and ImageNOW. The speed and precision of this work directly impact the admit/enroll yield of both domestic and international students. A strong focus on customer service is essential, as the position involves frequent communication with prospective students and other stakeholders, providing timely, accurate, and professional support throughout the admissions process.

Primary Responsibilities
Application Processing & Data Entry

• Code, enter, and review applications for completeness
• Enter admission decisions and process change-of-major requests for undergraduate and graduate applicants
• Ensure timely and accurate processing of applications within designated decision timeframes

Document Management

• Review and process documents received in hard copy or electronic format to support evaluation by graduate, transfer, and freshman admissions teams
• Determine the authenticity of documents and ensure proper entry and linking in SLATE, PeopleSoft, and ImageNOW
• Make informed decisions about updating data across multiple systems as needed

Communication & Support

• Communicate with prospective students regarding application status and required documentation
• Respond to inquiries from applicants and other stakeholders via phone, email, or written correspondence
• Provide training, assistance, and guidance to students and internal staff on the application process

Collaboration & Liaison Duties

• Act as a liaison with admissions counselors, the AVP of Enrollment Management, the Registrar, and academic departments to resolve admission issues and share policy updates
• Provide reports and information to internal and external stakeholders as needed

Administrative Support

• Assist with non-routine projects and provide department-wide support during peak periods
• Support general admissions operations, including call handling and managing the admissions email inbox
• Serve as a backup for tasks such as checking core requirements, opening mail, and preparing documents for routing or linking

Other Duties

• Perform additional responsibilities as assigned

Minimum Qualifications
A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications

• Associate’s degree preferred
• Experience in higher education admissions or student records processing
• Familiarity with SLATE, PeopleSoft, and ImageNOW systems
• Strong attention to detail and ability to manage high volumes of data accurately and efficiently
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to work occasional extended hours during peak periods

Skills and Competencies

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High level of accuracy and attention to detail
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office Suite and database systems
• Customer service orientation and problem-solving skills
• Ability to professionally represent the university in all interactions

Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.00-$17.00 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 6
University Title: STUDENT SUPPORT SPECIALIST I
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page.
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline
Applications will be accepted until this position is filled.

Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.