"Student Support Specialist II"

Hiring Department

School of Nursing

Job Description

This position provides frontline office support for the Sinclair School of Nursing through a combination of administrative, technical, and student-facing tasks. Responsibilities include:

• Front Office Reception: Greet and respond to general questions in-person, email, teleconference (zoom) and telephone. Maintain front office coverage. Perform duties with punctuality, attendance, and a high level of customer service
• Undergraduate and Graduate Program Admissions Processing: Utilize multiple software programs and applications to organize and process student applications. Software may include interviewing platforms, student databases, survey software, etc.
• Reports: Use campus data resources to generate student reports as requested.
• Graduation Processing: Basic data input in MyZou (PeopleSoft).
• Graduation Ceremonies: Take a lead role in planning, organizing, and execution of SSON graduation ceremonies.
• Prospective Students-Recruitment: Assist with campus visits and recruitment for prospective students including scheduling, presenting information, and follow up messaging.
• Support Advisors: Assist with projects as needed in undergraduate and graduate programs.
• Scheduling: Assist in maintaining Outlook calendars for Student Support Staff.
• Maintain flexibility to assist with other duties as assigned to support the student services department, faculty, staff, and students within the SSON.

Shift

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Proficiency in Microsoft Office Suite and online platforms
• Ability to work collaboratively and manage multiple priorities
• Strong organizational and interpersonal skills
• Displays strong customer service and positive attitude
• Detail-oriented and efficient.
• Exceptional written and verbal communication skills
• Reliable with a strong attendance record

Anticipated Hiring Range

Salary Range: $17.50 - $19.00 per hour

Grade: GGS 07

University Title: Student Support Specialist II

Application Materials

Application required. Cover letter strongly encouraged.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.