Student Support Specialist (Part Time)

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under direct supervision, answer phone calls for the Student Services Department during peak periods. The position also involves working with confidential information.

The hours will be variable from 8 am to 5 pm Monday through Friday with a preference for those who can work from 12 pm to 5 pm Monday through Friday.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

• Answer questions via the phone regarding financial aid, registration, billing and Admissions
• Perform limited duties to assist students with financial aid and registration.
• Performs other related work duties as assigned.

PERFORMANCE EXPECTATIONS

• Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.
• Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.
• High level skills in the application of collaborative, organizational, interpersonal and communication skills—oral and written.
• Possess strong multi-tasking skills.
• Requires strong organizational skills, good communication skills and attention to detail.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.