classroom technology like A/V systems and other equipment are operational, and provide support for college-sponsored events. Additionally, they may assist with administrative duties such as updating IT documentation, managing equipment inventory, and logging support tickets. This role offers hands-on experience with practical IT operations in an academic setting. Technical Support Assisting students, faculty and staff with basic troubleshooting for hardware (e.g., computers, printers, projectors). Providing first-level support for software issues (e.g., login problems, application errors). Answering basic IT-related questions in person, over the phone, or via email. Device Setup and Maintenance Setting up and configuring new workstations or laptops. Installing software updates and security patches under IT supervision. Testing classroom or lab equipment to ensure functionality (e.g., audiovisual setups). Keeping track of equipment, such as pcs, projectors or cameras. Help Desk Support Logging IT support tickets and following up with users. Escalating more complex issues to senior IT staff. Troubleshooting printer issues & replacing toner Network and Systems Assisting with Wi-Fi connection issues for students and staff. Monitoring lab or classroom computers for unauthorized usage. Helping to document network layouts or updating inventory records. Classroom Support Setting up and troubleshooting A/V systems for lectures, presentations, or events. Supporting hybrid or virtual class sessions by managing webcams, microphones, and screens. Ensuring equipment (e.g., green screens, editing stations) is operational for classes or projects. Administrative Tasks Updating IT documentation, FAQs, or knowledge base articles. Maintaining inventory records for IT assets. Assisting with data entry or simple reporting tasks using IT tools. QUALIFICATIONS Able to lift 40 pounds and stand on ladders Good written and verbal English language skills Pursuing an IT educational path. ELIGIBILITY REQUIREMENTS Must have completed FAFSA on file Must be enrolled in a minimum six (6) credit hours Must NOT have yet obtained 1st Bachelor's Degree Must be seeking an eligible program of study

classroom technology like A/V systems and other equipment are operational, and provide support for college-sponsored events. Additionally, they may assist with administrative duties such as updating IT documentation, managing equipment inventory, and logging support tickets. This role offers hands-on experience with practical IT operations in an academic setting. Technical Support Assisting students, faculty and staff with basic troubleshooting for hardware (e.g., computers, printers, projectors). Providing first-level support for software issues (e.g., login problems, application errors). Answering basic IT-related questions in person, over the phone, or via email. Device Setup and Maintenance Setting up and configuring new workstations or laptops. Installing software updates and security patches under IT supervision. Testing classroom or lab equipment to ensure functionality (e.g., audiovisual setups). Keeping track of equipment, such as pcs, projectors or cameras. Help Desk Support Logging IT support tickets and following up with users. Escalating more complex issues to senior IT staff. Troubleshooting printer issues & replacing toner Network and Systems Assisting with Wi-Fi connection issues for students and staff. Monitoring lab or classroom computers for unauthorized usage. Helping to document network layouts or updating inventory records. Classroom Support Setting up and troubleshooting A/V systems for lectures, presentations, or events. Supporting hybrid or virtual class sessions by managing webcams, microphones, and screens. Ensuring equipment (e.g., green screens, editing stations) is operational for classes or projects. Administrative Tasks Updating IT documentation, FAQs, or knowledge base articles. Maintaining inventory records for IT assets. Assisting with data entry or simple reporting tasks using IT tools. QUALIFICATIONS Able to lift 40 pounds and stand on ladders Good written and verbal English language skills Pursuing an IT educational path. ELIGIBILITY REQUIREMENTS Must have completed FAFSA on file Must be enrolled in a minimum six (6) credit hours Must NOT have yet obtained 1st Bachelor's Degree Must be seeking an eligible program of study