"Student Work-Study - IT Department"

THIS POSITION IS ONLY OPEN TO ELIGIBLE CCA STUDENTS. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT 303-360-4709 OR FINANCIALAID@CCAURORA.EDU. IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.

Student work-study employees in the IT department will assist with a variety of tasks, including providing first-level technical support for hardware, software, and network issues. They will help set up and maintain devices, ensure classroom technology like A/V systems and other equipment are operational, and provide support for college-sponsored events. Additionally, they may assist with administrative duties such as updating IT documentation, managing equipment inventory, and logging support tickets. This role offers hands-on experience with practical IT operations in an academic setting.

Technical Support

• Assisting students, faculty and staff with basic troubleshooting for hardware (e.g., computers, printers, projectors).
• Providing first-level support for software issues (e.g., login problems, application errors).
• Answering basic IT-related questions in person, over the phone, or via email.

Device Setup and Maintenance

• Setting up and configuring new workstations or laptops.
• Installing software updates and security patches under IT supervision.
• Testing classroom or lab equipment to ensure functionality (e.g., audiovisual setups).
• Keeping track of equipment, such as pcs, projectors or cameras.

Help Desk Support

• Logging IT support tickets and following up with users.
• Escalating more complex issues to senior IT staff.
• Troubleshooting printer issues & replacing toner

Network and Systems

• Assisting with Wi-Fi connection issues for students and staff.
• Monitoring lab or classroom computers for unauthorized usage.
• Helping to document network layouts or updating inventory records.

Classroom Support

• Setting up and troubleshooting A/V systems for lectures, presentations, or events.
• Supporting hybrid or virtual class sessions by managing webcams, microphones, and screens.
• Ensuring equipment (e.g., green screens, editing stations) is operational for classes or projects.

Administrative Tasks

• Updating IT documentation, FAQs, or knowledge base articles.
• Maintaining inventory records for IT assets.
• Assisting with data entry or simple reporting tasks using IT tools.

QUALIFICATIONS

• Able to lift 40 pounds and stand on ladders
• Good written and verbal English language skills
• Pursuing an IT educational path.

ELIGIBILITY REQUIREMENTS

• Must have completed FAFSA on file
• Must be enrolled in a minimum six (6) credit hours
• Must NOT have yet obtained 1st Bachelor's Degree
• Must be seeking an eligible program of study