Student Worker - Enrollment

Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

This position is responsible for assisting the Student Services Specialist for Registration and Records, the Registration and Records Analyst, and the Registrar in daily tasks. A student in this position will provide customer service to students in person, by telephone, and by email.

Examples of Duties

1. Scan, label, and file incoming documents into students' folders in a specified database.
2. Assist in answering incoming phone calls to Registration and Records.
3. Process outgoing mail.
4. Enter student transcript requests into Colleague.
5. Assist in preparation of documents for distribution.
6. Provide assistance to the Student Services Specialist for Registration and Records, the Registration and Records Analyst, and the Registrar as needed.
7. Supports and serves as a role model for our mission, vision, strategic and service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
8. Supports and serves as a role model for our mission, vision, strategic and service initiatives. Adheres to the organization's policies & procedures and compliance guidelines.
9. Per the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), a federal consumer protection law, your job position entails functions that meet the definition of a Campus Security Authority (CSA). CSAs have a duty to report any crime to the College's Clery Compliance Officer. This information may be disclosed to them directly, through third-party, or witnessed. As a CSA, you are required to complete annual training which is provided by the College. This training encompasses your role, responsibilities, and reporting obligations.
10. Performs other duties as assigned.

Typical Qualifications

Education, Certification, Licensure:

• High school diploma and current enrollment at Mid.

Experience:

• Experience with customer service in an office setting is strongly preferred.

Supplemental Information

Knowledge, Skills, Abilities:

• Ability to communicate effectively, in verbal and written format, with various constituencies including students, faculty, administrators, and community members.
• Above average to excellent computer skills, including: keyboarding speed and accuracy, knowledge of data entry, word processing procedures, and spreadsheet usage.
• Excellent telephone, email, and person-to-person etiquette.
• Above average composition and arithmetic skills.