"Study Abroad Program Associate"

Study Abroad Program Associate

Company:

North Carolina State University

Job Location:

Raleigh, North Carolina

Category:

International Programs and Services

Type:

Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 390301 - Study Abroad

Location: Raleigh, NC

Essential Job Duties:
The Study Abroad Program Associate serves as the welcoming first point of contact for students, families, and campus partners exploring global opportunities. In this role, you'll combine your organization, communication, and empathy skills to support students from initial inquiry through program completion. You'll help maintain accurate records and ensure smooth coordination across offices.

Key Responsibilities:

• Serve as the initial point of contact for students, families, and partner offices encouraging participation, highlighting the benefits of studying abroad and fostering a supporting environment from initial interest to re-entry
• Manages the primary study abroad email account and front reception.
• Provide accurate, courteous responses to inquiries about study abroad policies and procedures, helping resolve challenges as they arise.
• Support the study abroad application process, maintain course pre-approvals, and process transcripts with academic units and the Registrar.
• Prepare group travel packets, monitor pre-departure requirements, and coordinate post-program evaluations using Qualtrics.
• Manage the student travel registry (International Travel Gateway), process insurance enrollments and billing, and communicate compliance requirements.
• Hire, train, and supervise student employees to support office operations and special projects.

If you are a compassionate, student-centered professional who thrives in a collaborative environment and enjoys helping students achieve global learning goals, we invite you to apply and join our globally engaged community.

Other Work/Responsibilities:
In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Position requires ability to communicate knowledgeably and accurately via email and verbally. To perform work, person in this position should also have the ability to learn and retain large amounts of information, maintain composure and thrive in a dynamic and demanding work environment.
• Excellent organizational and communication skills; ability to prioritize workload and work on various projects as needed while still completing daily responsibilities
• Detail-oriented and accuracy with data entry
• Ability to demonstrate effective problem-solving and decision-making strategies
• Demonstrated ability to work collaboratively within a team
• Committed to diversity, equity, inclusion, and access for all education abroad stakeholders, including students and their support systems, staff, and faculty
• Computer proficiency, particularly MS Excel and Google suite or similar software

Preferred Qualifications:

• Effective communication and listening skills, with the ability to convey information clearly and build positive relationships with students, families, and campus partners.
• Proven attention to detail and accuracy when managing records and meeting deadlines.
  Experience working in a higher education or international education environment.
• Collaborative and adaptable, with the judgment to make sound decisions and contribute to a supportive team culture.
• Comfortable using Microsoft Office, Google Suite, and database systems to manage student and program information.

Required license or certification:
N/A

Position Number: 00111697

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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