"Supervisor - Custodial Services"

Position Purpose
Reporting to the Custodial Services Manager, the Custodial Supervisor exercises overall responsibility for planning, scheduling, implementing, and reporting on the daily and special duties of the custodial department. Responsible for the supervision of full-time employees, as well as numerous subcontractors hired for special projects or to perform services not provided by the College. The custodial department is responsible for the performance or management for providing a clean and safe campus using current and effective sustainable custodial methods and techniques with four supervisors for 4+ million GSF with 134 FTE. This position will provide training and leadership for a custodial staff of approximately 30 FTE who provide custodial, recycling and solid waste services for approximately 1 million+ GSF for a diverse college community.

The Supervisor maintains a current working knowledge of all trades under their purview, establishes safety, quality control and productivity standards applicable to each trade, ensures that these standards reflect best industry practices and are applied in the performance of work. In addition, he/she is responsible for assisting in the preparation of specific and annual budgets, overseeing the shop's equipment and supply inventory, communicating effectively with FO&M management and the College community, as well as, building and maintaining staff morale and overall productivity. Maintain professional and effective communications and professional working relationship with College faculty, staff and students.

Required Qualifications - Education and Yrs Exp
Associates plus 5+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Associate's degree in general management, facilities or industrial management or a technical field or equivalent experience of 7+ years.
• Minimum of five years of custodial or housekeeping experience.
• Minimum of three years of supervisory experience of 5+ employees.
• Custodial or housekeeping experience for an educational or medical institution, health care or health club facility or a residential complex > 100,000 g.s.f.
• Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.

Preferred Qualifications

• Extensive knowledge of custodial or housekeeping services for a large, > than 100,000 sq. ft., educational or medical institution or health care or health club facility. Comprehensive knowledge and skill in hard floor care and cleaning, carpet and upholstery cleaning, solid waste and recycling services, athletic facilities, Sustainable and Green cleaning, custodial equipment and custodial methods and techniques, required.
• Experience in estimating, scheduling and managing custodial or housekeeping services provided by individuals and small groups and experience supervising 10+ FTE. Working knowledge of applicable safety procedures (trade) related to custodial or housekeeping services.
• Certified Executive Housekeeper [CEH] or [REH] with IEHA preferred.
• Ability to communicate effectively with direct reports, college personnel, students, faculty and sub-contractors required. Must be able to give and follow verbal and written assignments as necessary and to appropriately delegate tasks.
• Work must be performed in a highly collegial, professional and collaborative manner with FO&M shops and College departments.
• Willingness to work different shifts as needed and overtime as required.
• Knowledge of solid waste and recycling practices preferred.
• Computer literacy and familiarity with standard business-related software required, i.e., Excel, Web browsing, and Word programs, electronic payroll and work order systems.
• Demonstrated commitment to recycling and sustainability practices.
• Strong commitment to a diverse working environment and serving the needs of a large and diverse community.

Description
Scheduling, planning, project analysis, quality assurance

• Plans, prioritizes, and assigns all work for which the custodial department is responsible and provides estimates and reporting for work as required.
• Receives and reviews work orders, manages inspection and assessment of work to be performed and assigns appropriate resources based on a comprehensive assessment of all conditions and requirements. Inspects and evaluates daily in-progress and completed work for compliance with safety, quality, and productivity standards. Provides daily building inspections (DBI).
• Working as a team with the Quality Assurance Coordinator and Custodial Supervisors, implements the department's quality control initiatives and standard operating procedures to ensure the highest standards of cleanliness in all areas. Works with, and actively supports the use of the Smart Inspect mobile software program. Enforces use of task sheet assignments and maps.
• Develops scope and specifications for routine work, special projects or for services not provided by the College. Solicits and reviews bids for services, performs appropriate bid analysis and awards work in order to achieve best value for the College.
• Formulates and implements new policies and procedures, as necessary, to ensure that safety, quality control and productivity standards are met for all work performed.
• Prepares cost estimates and schedules routine work, as well, as special projects and provides assistance in the preparation of annual budgets.

Percentage Of Time: 50%

Resource management and evaluation

• Approves and monitors resource use (personnel, tools, equipment, vehicles and supplies) and ensures that adequate resources are available to perform work in a safe and productive manner.
• Monitors and evaluates material and products used by the custodial department in order to ensure that appropriate standards are set and maintained related to performance and cost effectiveness. Uses multiple internal and external systems to requisition and obtain materials and products in a manner that achieves best value for the College.

Percentage Of Time: 15%

Personnel management

• Responsible for establishing work and staff schedules that consider all attendance factors such as vacation, personal and short-term disability leave. Reviews, approves, and submits staff time through the Colleges electronic payroll system. Provides or requests, as needed, documentation related to leave time, injuries, reimbursements and similar.
• Participates in various personnel actions, including, but not limited to, hiring, performance management and evaluations, promotions, transfers and vacation schedules.
• Coordinates work and personnel needs with FO&M administrators, supervisors and administrative staff, as well as, representatives from other departments and organizations as required.
• Provides staff training and holds shop meetings to maintain appropriate and productive communication with staff.
• Provides or requests, as needed, documentation related to leave time, injuries, reimbursements and similar.

Percentage Of Time: 30%

Working Conditions

• Work requires bending, kneeling, climbing, and working in cramped or awkward positions.
• Work involves regular lifting, carrying, and holding objects weighing up to 50 pounds.
• Work involves regular stair climbing in buildings of 4 to 5 levels.
• Work is performed: indoors, outdoors, in bad weather, in areas that are noisy, dirty, or smoky.
• Work involves exposure to hazards from electric shock, burns, cuts, and chemical fumes.
• Work involves wearing special or protective clothing such as: aprons or overalls, gloves, and goggles or masks.

Percentage Of Time: 5%

Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
• Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborates, when appropriate, on other CEB-related initiatives within the division and College

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
Performs other duties as assigned