"Supervisor, Distribution Services (Space Planning & Operations)"

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Under the direction of the Director for Distribution Services and in coordination and collaboration with the Main Campus Supervisor and Administrative Coordinator, supervises and otherwise oversees the day-to-day operation of the Perelman School of Medicine Distribution Services functions, including Mail Center, Receiving, Infectious Waste Removal, Remote Location Support, and Alcohol Storeroom. Coordinates with Scheduling & Event Services on event set-up and other event related duties as required. In collaboration with DS Admin Coordinator, supervise staff usage of automated bar-code tracking system, provides input to management, often making recommendations, with regard to continued effectiveness of tracking system; maintains benchmarking and performance standards. Trains, coaches, counsels, monitors, and evaluates staff. Recommends and proposes policies and procedures for Distribution Services. Ensures workplace safety and compliance with all governing regulatory authorities. Serves as liaison between staff and customers as well as others in the department to assure members of the Perelman School of Medicine receive the highest quality service from Space Planning & Operations. Provides opportunity for training to staff. Maintains occupational currency through attendance of training and trade shows. Serve as Remote Campus backup to DS Admin coordinator as liaison with Perelman School of Medicine Information Services LSP on all Distribution Services computing issues. Must be physically able to perform the duties and functions of this position. Performs other related duties as assigned. This position is considered 'essential.'

An Associate's Degree or two year college equivalent is required and 5 years to 7 years of supervisory experience or equivalent combination of education and experience. Experience supervising hourly staff. Experience with electronic scanning tracking systems administration, operation, and reporting. Experience with metric and variance reporting. Excellent organizational abilities and oral and written communications skills. Excellent telephone manner. Ability to deal effectively with diverse constituencies. Ability to work effectively under constantly changing deadlines and priorities. Ability to work independently. Excellent logistics, customer service, telephone, and coordination skills. Advanced knowledge of PC using MS Office, Adobe Acrobat, Outlook Calendar, and Email. Must be detail oriented, able to work independently, and exercise discretion in working with confidential and sensitive matters. Ability to exercise judgment based on established policies and practices. Working knowledge of office standards and procedures. Ability to manage time well and meet regular deadlines. Must not be bothered by unpleasant odors. NOTE: This position is considered 'essential.'

The Perelman School of Medicine is a multi-building research and teaching complex with emphasis on biomedical research. As such, and to ensure successful fulfillment of its mission (research and education), the School Community requires a much higher level of support service delivery than usually experienced in a typical academic environment. Problems that would be mere annoyances in some facilities have the potential of destroying thousands of dollars and months or years of often-irreplaceable work. The Department of Space Planning & Operations is responsible for coordinating and assuring uninterrupted delivery of the necessary utility and other support services.

Pay Range: $23.80 - $26.35 Hourly Rate