Supervisor, Infrastructure Design

Detail Information Position Summary The Network and Communication Services (NCS) unit is searching for a Supervisor of the Infrastructure Design Team who will manage the team supporting the voice and data infrastructure at the University at Buffalo. As a Supervisor , it is expected that you will mentor and develop employees, including developing training plans, and ensuring your teams share skills and knowledge. As a leader, is it expected that you will understand the technical environment surrounding the voice and data infrastructure at the University. This is a campus-based position with the possibility of hybrid-work. Responsibilities: Coordinate with university constituencies to meet needs and deliver consistent services Ensure compliance with federal, state, and University regulations and policies, as well as industry best practices (CSI, NFPA, etc.) Identify risks that need to be managed by standards and create, establish, and enforce relevant standards, particularly CSI Division 27, to manage those risks Plan, assess risks, budget, and manage service lifecycles Consult, project manage, and develop IT policies Maintain inventories and recommend resources Supervise personnel: Monitor workloads, communicate issues, and handle administrative tasks Mentor and develop employees, schedule work, and maintain service coverage Recruit, retain, and manage team performance and handle personnel issues Provide technical advice and stay updated on current and emerging technologies Develop project plans and lead project teams Mentor and develop employees, enable training opportunities, and guide career development Additional Information: It is a great time to join UB Information Technology (UBIT) ! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required. Learn more: Our benefits , where we prioritize your well-being and success to enhance every aspect of your life. Being part of the University at Buffalo community . University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications Bachelor's degree with 3 years of experience OR master's degree with 1 year of experience; Equivalent combination of education and experience will be considered. This experience should encompass many technical aspects of network and communication services in a large environment with more than 1000 users. Two years of experience in managing a technical team This position requires local travel between each university campus and off-campus. This position will also have to visit active construction sites to view and audit in-progress voice and data installations. Must have the ability to demonstrate that the candidate can meet the transportation needs of this position. Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization. Preferred Qualifications Six years of experience managing service delivery teams in a University or similar environment Demonstrated supervisory skills Demonstrated skills in handling personnel and interpersonal issues Prepare and write appraisals and performance programs Conduct recruitment efforts as well as employee dismissals Physical Demands Occasionally must ascend or descend a ladder, use standard telecommunications tools/ equipment, and differentiate colors used for standard wire coding. The person in this position needs to occasionally move about to visit active construction sites. Salary Range $100,000 - $115,000 Special Instructions Summary Is a background check required for this posting? No Contact Information Contact's Name: Richard Letts Contact's Pronouns: Contact's Title: Executive Director of Network and Communication Services Contact's Email: rjletts@buffalo.edu Contact's Phone: 716-645-9333 Posting Dates Posted: 09/15/2026 Deadline for Applicants: Date to be filled: 10/08/2026 je-92c01ebb569a44c68610d7a34e1e5f80