Supervisor, Library and Technology Services
Job Details
Job TitleSupervisor, Library and Technology Services
AgencyEast Texas A&M University
DepartmentLibrary
Proposed Minimum SalaryCommensurate
Job LocationCommerce, Texas
Job TypeStaff
SUMMARY:
The Supervisor of Library and Technology Services at East Texas A&M University (ETAMU) is responsible for providing leadership and management for a suite of essential library and technology services.
DUTIES & RESPONSIBILITIES:
- Provides leadership and forward-thinking vision for library and technology services, including resource sharing, technology lending, media, circulation, service desk operations, print collection maintenance, course and textbook reserves, copy and print services, reciprocal borrowing, user fees, building and emergency management operations, opening/closing, staff development, and learning and technology spaces.
- Supervises and manages the circulation workforce (student workers, GAs, staff), including hiring, training, scheduling, performance evaluation, and promoting a high standard of service.
- Develops and implements policies, procedures, and programs to ensure consistent, accessible, and fair provision of services and a positive engaging user experience.
- Leads and develops initiatives that facilitate the effective use of library services, technology, and spaces.
- Performs access services related functions within the integrated library system and other library platforms.
- Coordinates service desk daily operations, ensuring appropriate staff coverage for operating hours.
- Leads the development, implementation, updating and communication of department policies and procedures.
- Develops innovative solutions for resource sharing services.
- Develops assessment strategies and compiles and analyzes statistics to inform continuous service improvements.
- Designs and implements innovative library programming to engage the academic community.
- Ensures accurate and timely updates to physical and digital signage and the website for library hours and service information.
- Participates in strategic planning initiatives.
- Evaluates and implements emerging technologies to improve access and user experience.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS:
- Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
- Experience / Knowledge / Skills: Two years of progressively responsible supervisory/management experience. Excellent oral and written communication skills and interpersonal skills. Attention to detail and project management skills. Strong analytical and problem solving skills.
- Ability to: Ability to excel individually and as a team member. Ability to travel as needed. Ability to work beyond normal office hours (evenings, nights, and weekends) as needed. Ability to multitask and work cooperatively with others. Ability to adapt to a changing library environment.
PREFERRED EDUCATION / SKILLS/ EXPERIENCE:
Four years of experience working in an academic library. Experience with Ex Libris Alma Library Management System, Springshare, OCLC Worldshare/Tipasa. Knowledge of copyright and open educational resources (OER).
SUPERVISION OF OTHERS:
Interlibrary Loan Associate, Evening Library Associate, Student Workers, Graduate Assistants.
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