The Opportunity

A well run, well-staffed Police Communications Center is the central nervous system of all police activity on campus. And when youre talking about HCC – spread out over 13 Centers of Excellence – thats a lot of activity.

Were looking for someone extraordinary to supervise our Police Telecommunications Operators. If multi-tasking is your specialty, if you keep your cool under stress and if you can sit down and take calls with the best of them when necessary – were very interested in talking with you!

SUMMARY

Responsible for scheduling assignments and direct supervision of Police Telecommunications Operators and maintenance of official records of the Communications Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervise the day-to-day work assignments/schedules, including making work assignments and monitor attendance;
2. Monitor calls for services receipt, processing and assignment, to ensure consistency with goals and objectives;
3. Responsible for daily maintenance of all routine and emergency “traffic” routed through the communications center;
4. Interview and recommend potential new hires for employment;
5. Train and assist in the evaluation of employee performance to ensure quality operations;
6. Provide subordinates appropriate administrative and technical support;
7. Listen and discuss problems with subordinates; investigates and resolves complaints against Telecommunications Operators;
8. Substitute and perform the duties of the Telecommunications Operator when needed;
9. Identify emerging problems and work for their resolution;
10. Prepare and submit reports as required;
11. Ensure compliance with relevant laws, policies, and procedures; and
12. Document and schedule maintenance of all dispatch related equipment.

QUALIFICATIONS

High School degree or equivalent required. Associates degree in criminal justice, management, or related field is required. Bachelors degree preferred.

Intermediate Police Telecommunicator Certification, Texas Commission on Law Enforcement Standards and Education required.

Field Training Officer and Instructor Certification preferred.

Three (3) years police telecommunication experience including supervision and management experience is required.