Supervisor

Location: Retail Stores (Overland Park, Shawnee, and Liberty)

Reports to: Department Manager and Assistant Department Manager

Works With: Buyers

Leads: Department Team Members

The Supervisor is an introductory leadership role that partners with the Department Manager and the Assistant Department Manager. A Supervisor works directly with managers to ensure the department operates efficiently by leading team members and managing products. The supervisor will be directly involved in leading worklist tasks, receiving products, working directly with team members on projects, and training new team members. This hands-on role involves guiding worklist tasks, receiving products, collaborating with team members on projects, and training new team members. Supervisors set the pace for task execution, bringing attention to detail and strategic vision to assess future business and department needs. Supervisors must be innovative, creating new strategies and taking calculated risks in buying decisions to propel the company towards growth. Clear and consistent communication among team members, guests and external venders is vital to this role, with the ultimate goal of ensuring the success of the entire store, not just the department.

The following job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without prior notice.

Required Qualifications:

• 1+ years of experience in: Horticulture, retail, hospitality or other plant-based industry.   
• Demonstrate a professional and strong sales proficiency.  
• Understand and execute processes in department as directed.  
• Possess basic horticultural and product knowledge.  

Essential Functions:

• Work in varying weather conditions including hot, humid, cold, wet, or dry environments.
• This position routinely requires employees to individually lift, carry, and maneuver heavy or awkward items that may exceed 50 pounds. Employees must use proper lifting techniques, follow all training and safety procedures, and exercise sound judgment when determining whether a load can be handled safely. When an item is too heavy, bulky, or unstable to lift alone, employees are expected to request assistance or use available mechanical aids to prevent injury.   
• Work on a variety of surfaces including, but not limited to, gravel, concrete, mud, or dirt.
• Be available to work weekends, evenings, early mornings and holidays 
• Be prepared to work six days a week for at least four months per year. This timeframe includes, but is not limited to, March, April, and May, as well as additional 'flex' months: September and/or November.
• Stand and walk on your feet for multiple hours at a time with breaks as required by law.
• Operate effectively in a high paced setting involving various individuals and teams.
• Possess a strong technological acumen, with Microsoft products and point of sale system (POS).

Key Expectations: 

• Leadership- Support department leadership to achieve common goals.
• Management- Manage processes and tasks involving department, to support department performance.
• Accountability- Hold team members accountable to essential processes, procedures, and core values.
• Guest Experience- Foster a strong culture of exceptional guest experience by ensuring all guests are greeted and feel welcomed, understood and valued. Address guests with professionalism, solve problems effectively, present sound solutions, and thank them.

Additional Expectations:

• Open and close the location.
• Support and communicate with Department Managers, Assistant Department Managers, and Department Team.
• Manage execution of departmental daily task lists with the oversight of Department Managers.  
• Foster a culture of commitment, urgency and accountability.  
• Manage process execution and lead team members involving guest relations and services.  
• Onboard and train team members with oversight from Department Managers.  
• Maintaining cleanliness and safety as a point of attention throughout the department.
• Communicate with Department Managers regarding call-ins and schedule changes.
• Communicate in a timely and professional manner.
• Operate a pallet jack, forklift, skid steer, cart tug or other equipment and vehicles with a clean driving record.

Jan 2025