"Supervisor, Patient Access - F/T - Days"

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

The Supervisor, Admissions is responsible for the day-to-day operational oversight, financial performance, and direct supervision of assigned units within the Admissions Department. The incumbent is accountable for directing departmental workflow, ensuring compliance with regulatory requirements and ensuring coworker competency, and maintaining the highest standards of admissions quality, regulatory compliance, and service excellence within the designated area of assignment. This role serves as the central control point for admitting issues within the assigned units, maintaining responsibility for daily processing activities, The Supervisor maintains and coordinates the Admissions and Registration ADT system, , and represents UCI Admissions Services This position is responsible for the selection, orientation, and training of new coworkers, as well as the ongoing coaching, performance management, and professional development of all assigned admissions coworkers. The Supervisor defines performance expectations, evaluates coworker performance, manages human resources activities, and initiates corrective action as warranted, in alignment with health system policies, regulatory standards, and accreditation requirements. The incumbent monitors unit budgets, ensures departmental standards of operation remain in compliance with all applicable regulatory agencies, and communicates effectively with patients, physicians, coworkers, and visitors in a manner that demonstrates compassion and reflects the UCI Health mission and strategic plan.

What It Takes to be Successful

Required Qualifications:

• Strong skills in quality customer service and interpersonal skills to interact with and effectively collaborate with all constituent groups, including patients and families and clinical and administrative personnel across departments
• Strong leadership skills to coach, monitor, and strengthen staff performance
• Strong knowledge of medical terminology and technical and operational principles of hospital admissions, including concepts, best practices, protocols, quality improvement, technologies, confidentiality issues, HIPPA, and other applicable regulatory policies
• Strong knowledge of all relevant policies, protocols, regulations, and organizational objectives
• Strong critical thinking, problem solving, and analytical skills, including the ability to quickly analyze complex problems, determine the appropriate level of intervention, and develop and apply solutions
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum five (5) years of relevant, related work experience in the managed care, admissions, and registration
• Excellent written and verbal English communication skills
• Demonstrated skill to convey complex information in a clear and concise manner
• Demonstrated knowledge of managed care, contracting and federal billing guidelines
• Demonstrated knowledge of financial, registration, and admitting systems
• Demonstrated ability to provide thorough and accurate review of complex subordinate work and oversee coordination of ongoing tasks and projects over extended periods of time
• Demonstrated ability to effectively supervise and prioritize the activities of subordinate staff and manage the complex workflow and multiple priorities of admissions and registration
• Demonstrated ability to apply sound judgment in ambiguous situations and effectively manage change
• Bachelor's degree in business administration, healthcare administration, or related field and/or equivalent combination of education, training, and experience
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• 3 years experience in admitting management and/or supervision

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.