Scope of Position

The Supervisor, Patient and Family Relations at The Ohio State University Wexner Medical Center, is a member of the leadership team and contributes to the development and execution of the organization’s mission, vision and values and strategic plan. This position is responsible for the operations of all first encounters of the hospital including all facets of information desk functions, wayfinding services, patient information, and managing public waiting areas.

Position Summary

The Supervisor, Patient and Family Relations is responsible for providing daily oversight and direction for the operation of all public space areas which support positive first impressions in the OSU Wexner Medical Center guest entrances as well as managing patient flow and guest activity in all waiting spaces, lobby spaces including Rhodes Hall, Doan Hall, Dodd Hall, 12th Ave, and Ross Heart Hospital and waiting spaces in surgery and procedural waiting areas and critical care waiting areas.

Minimum Qualifications

• Must be available to work Wednesday - Saturday: 8:00 pm - 6:30 am
• Bachelor’s degree in a healthcare or business communications related field or equivalent combination of education and experience.
• Minimum of three (3) years’ experience in a supervisory role required, demonstrating a progressively responsible role managing front line staff. Four (4) years’ experience in a customer service or patient relations setting required.
• Evidence of effective interpersonal communication skills, telephone skills, effective decision making, supervisory/leadership skills, organizational skills, and service recovery skills.