Job Details
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Job Title: Supervisor - Specialized
Department: Business Advancement | Schottenstein Center Guest Services Administration-JM
Responsibilities
- Provide excellent guest service to fans attending Ohio State events
- Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
- Provide direct supervision and oversight of event staff within specialized area of operation
- Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.)
- Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.)
- Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
- Verify attendance of staff and complete timesheets for events
- Attend annual Operations Meetings for assigned sports
- Participate in emergency drills or table top exercises produced by the Department of Public Safety
- Provide direct supervision to assigned crew of event staff at each event
- Ensure excellent guest service is being provided to guests by your staff
- Act as a second level of support to event staff to resolve guest issues in your assigned area
- Provide direct coaching and training to the staff assigned to your area
- Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
- Scanning, counting and checking tickets at athletic contests and special events
- Conducting security screening of guests entering our facilities
- Provide excellent guest service to fans attending Ohio State events
- Directing and assisting guests to their seats or to find other amenities provided inside the facility
- Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
- Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
- Recognize and check credentials, limit access to restricted areas of facilities
- Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center
Qualifications
- Must be 18 years of age or older
- Minimum 5 years of experience as an event staff member, or equivalent
- Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
- Experience managing others
- Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
- Ability to maintain a positive attitude at events at all times
- Ability to focus on listening and satisfying our guests
- Ability to maintain and support open communication with Event Management staff
- An interest in working with guests and fellow staff of varying backgrounds
- Excellent verbal communication skills
- Excellent problem solving ability
Additional Information
Location: Schottenstein Center (0081)
Position Type: Intermittent
Scheduled Hours: 0.2
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation's top 20 public universities. With campuses and research centers throughout the state, the institution's unrivaled depth and breadth advance innovation, health care and research within Ohio's communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master's, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State's Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people's lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we'll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
- WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
- RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
- HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
- TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
- FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
- WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.