Supplemental Instruction Specialist I

Job Summary

This role will provide front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas and will be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

Primary Duties and Responsibilities

General

• Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Answers questions about the Learning Commons and its resources and services
• Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

Library

• Serves as a resource for identifying sources of requested information for learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software

Learning Support

• Provides tutoring assistance to students to enhance learning and increase academic success
• Provides academic coaching and mentoring to current students
• Prepares and delivers workshops

Required Minimum Qualifications

High school diploma or GED and one (1) year of working experience related to the Essential Performance Requirements