Support Administrator

Hours per week: 35 hours (full-time)

Closing date: 9am – Monday 1st April 2026 (Note - this vacancy will close once 30 applications is reached)

Interviews: Scheduled to take place 16th April 2026

The University’s Student Life provision brings together a broad range of essential support services for students, including counselling, mental health and well-being, disability/learning support, and student finance.

We are seeking to appoint an Administrator with relevant experience in a fast-paced administrative role, ideally within a Further or Higher Education setting, or a similarly demanding environment. This is an office-based position at our Hope Park Campus, although attendance at other university campus locations may be required on occasion.

One of the main elements of this role involves managing and processing daily enquiries received through Student Life’s main communication channels, and includes providing general information, assistance, and signposting to applicants, students, staff, and other key stakeholders. Strong communication skills and a commitment to excellent customer service are essential, as is the ability to assist individuals with a diverse range of needs in an inclusive manner.

A further key aspect of the role includes providing administrative support to the University’s disability/learning support function. Daily tasks will involve arranging and tracking client appointments, managing telephone and email correspondence, and generally ensuring the smooth running of administrative processes within the service. Other tasks will include the use of student information systems, Microsoft Office applications and the administration of departmental spending, so confidence working with IT-based systems is essential.

The successful candidate will have a flexible, solution-focussed attitude, excellent organisational and time-management skills, as well as a high level of IT proficiency. You will be educated to degree level or equivalent, and ideally will hold a relevant professional qualification or have completed formal training in office administration.

If you have any questions regarding this role that is not covered within the job description/person specification, please contact:

Mr John Ryan

Head of Student Welfare and Well-being

ryanj@hope.ac.uk

For an application form and further details:

tel: 00 44 (0)151 291 3661 (24 hrs)

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E-mail: jobs@hope.ac.uk