Support Associate for Access Services
About Binghamton University
Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.
Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.
Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.
We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.
Job Description
Budget Title: Instructional Support Associate (SL-2)
Salary: $51,261 - $61,261
The Support Associate for Access Services is responsible for contributing to the successful delivery of library services, such as, but not limited to, technology checkout, course reserves, reservable rooms, and shelving/paging of materials. They may serve formally as student supervisors, but more likely serve as a resource for student assistants, who provide supplemental support at service locations and complete departmental tasks.
The primary location of this position is Bartle Library, with a primary daytime Monday - Friday schedule. This schedule may need to be occasionally flexed to assist with building opening, as well as during semester-end Reading and Exam periods to ensure desk coverage during the Libraries' 24-hour operations.
This position reports to the Director for Access Services.
Duties and Responsibilities
- Contribute to a shared coverage model for all service points in the department, responding to in-person inquiries, as well as phone, email, and LibAnswers tickets:
- Provide direct customer service via directional assistance, making appropriate referrals, reporting facility concerns, facilitating lost and found items, and assisting with basic access to resources.
- Provide direct circulation services, such as checking materials in/out, including course reserves and loanable technology. Circulation services also include assisting with reservations for publicly-accessible rooms in Bartle Library.
- Contribute to the successful daily shelving operations at Bartle Library:
- Check in, scan, route, sort, and/or shelve returned library materials as needed.
- Scan, sort, and shelve new library materials as they arrive from the Cataloging unit.
- Coordinate with Staff Associate for Access Services to communicate and facilitate shelving updates and training to departmental staff and student colleagues.
- Contribute to the overall collection management of print materials at Bartle Library:
- Page print materials related to Course Reserves requests.
- Conduct searches for loaned materials that have been claimed returned by patrons.
- Routinely review lost item reports to ensure items are in the correct status.
- Balance scheduled desk coverage shifts with off-desk duties and responsibilities. Desk schedules/shifts are generated on a semester-by-semester basis but may change daily based on unexpected absence or tardiness. During periods of low activity at service points, the position is expected to prioritize and complete routine tasks that are compatible with providing service and support at the desk.
- Provide facility support such as assisting with opening/closing procedures when needed, tidying of spaces and shelves, reporting facility concerns, and facilitating lost and found items.
- Serve as a resource for student assistants, who provide supplemental support at service locations and complete departmental tasks.
- Participate in departmental projects, activities, and innovations.
- Participate in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of systemic racism and bias.
Requirements
- Bachelor's degree
- Customer service experience
- Experience working with Microsoft Office or Google Workspace applications for communication and productivity
Preferred
- Experience working in libraries
- Understanding of the importance of confidentiality of library records
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.
Additional Information
Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials
Binghamton University is a tobacco-free campus.
Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/
Cover letters may be addressed "To the Search Committee."
Postings active on the website, accept applications until closure.
For information on the Dual Career Program, please visit: https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html
Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.
Application Instructions
All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=201576
Deadline for Internal Applicants: July 2, 2026
Deadline for External Applicants: Open until filled
Review of applications will begin immediately and continue until the vacancy is filled.
Please submit:
- Resume,
- Cover letter, and
- Contact information for three professional references
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