Support Professional, Nursing Programs

Job Description

Department: Nursing Program
Location: Grand Rapids, MI

The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students.

Requisition ID: 1103
Employee Group: APSS Bargaining Agreement
Schedule: 18 hours/40 weeks
Compensation: Level C; $17.94 hourly
Benefits: Part-time
Reports to: Director of Nursing Programs
Posting Opens: 4/6/2026
Posting Closes: Until filled

ESSENTIAL FUNCTIONS

• Receive student visitors, answer phones, and screen calls. Address students' questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed.
• Enter and file student data and follow up correspondence.
• Maintain accurate records, files, and office activities with strict standards of confidentiality.
• Route incoming mail and assist with printing orders for the Nursing Department.
• Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed.
• Assist with maintaining accurate content on the department website.
• Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc.
• Assist the Nursing Department in planning and coordinating department and student related events
• Schedule meetings and prepare meeting materials as requested. Record, distribute and maintain accurate meeting minutes with all related documents.
• Maintain documents for accreditation and licensing reports.
• Conduct student and graduate surveys as needed for accreditation and compile survey data for review
• Provide support for administrative and instructional staff as appropriate.
• Actively engage in activities that promote professional development goals and needs.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Associate's Degree required or comparable combination of relevant education and experience.

Work Experience

• 1 year of experience in a customer service position required
• Knowledge of Nursing Licensure in Michigan preferred
• Familiarity with Nursing Accreditation or similar preferred

Skills

• Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents.
• Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software
• Excellent verbal and written communication skills
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations.
• Project a professional image including punctuality, positive attitude, and a consistent attendance record.
• Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.

Physical Demands

• Ability to lift and move up to 25 pounds.
• Ability to sit/rise repeatedly

Mental Demands

• Ability to perform daily routine and unexpected duties with minimal supervision.
• Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision.
• Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to work in busy office environment with frequent interruptions

NEXT STEPS / APPLICATION PROCESS

• Please complete an application: https://www.grcc.edu/jobs. Submit a cover letter and resume.
• The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.