Process outgoing letters, packages, certified mail, priority
mail, and other shipments.
Operate postage meters, scanners, scales, computers, package
tracking systems, and other Mail Center equipment.
Provide front-line customer service at the Mail Center service
window.
Assist students, faculty, and staff with package pickup,
mailing, shipping, and general Mail Center inquiries.
Verify identification and obtain required signatures for
accountable mail and packages.
Maintain accurate package tracking, delivery, pickup, and
return records.
Deliver and retrieve mail and packages from designated
locations across campus.
Research and resolve incorrectly addressed, unidentified,
undeliverable, or missing mail and packages.
Maintain a secure, organized mail processing and package
storage area.
Assist with bulk mailings, departmental mailings, and special
University projects.
Monitor mailing supplies and report equipment, safety, or
operational concerns.
Provide backup support during absences, peak periods, and
high-volume operations.
Perform other related duties as assigned.
Minimum Education and Experience
High school diploma or equivalency and demonstrated possession of
the competencies necessary to perform the work; or an equivalent
combination of training and experience.
Experience in customer service, mail services, shipping and
receiving, package handling, retail operations, logistics, or a
related environment is preferred.
Primary Function of Organizational Unit
The mission of Business Services Department is to provide quality
services to the university community in the areas of Auxiliary
Services, Passport, Postal Services, Ticket Office, Food Service,
Bookstore, Ram Graphics and the Office of Conferences and
Institutes in the manner that all auxiliary and support units
assigned to the department operates efficiently within the
definition and guidelines established in the University Trust Fund
Authorization document.
Position Information
Position Number
707025
Competency Level
Contributing
Working Position Title
Support Services Associate
Building and Room No.
Thompson Center G09
Work Hours: From [time] to [time] on [days] of [week]
10am - 2pm Monday- Friday (Flexible)
Hours per week
20
Months per year
12
Appointment Type
Permanent Part time
If Time Limited.
No
Appointment Length.
12
DHR Assigned Fields
FTE
.5
Requirements and Preferences
Position required to work during periods of adverse weather or
other emergencies
Not Mandatory
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
High school diploma or equivalency.
Preferred Years Experience, Skills, Training,
Education
Experience in customer service, mail services, shipping and
receiving, package handling, retail operations, logistics, or a
related environment is preferred.
Required License or Certification
Valid US Driver’s License
Valid US Driver's License
Yes
Commercial Driver's License Required
No
Physical Required
Yes
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA01049P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
State Salary Range
$33,540 - $58,335
Internal Salary Range
$18,820
Open Date
07/31/2026
Close Date
08/21/2026
Open Until Filled
No
Special Instructions Summary
Please Note: A criminal background check will be conducted on
candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E
requirements, then management may consider other applicants. Salary
would be determined based on competencies, equity, budget, and
market considerations.
Resumes will not be accepted in lieu of completing an electronic
application. The application must be competed in full detail
(including work history) for your qualifications to be
considered.
Failure to complete the application completely may result in you
not being considered for the vacant position.
Your application for the position will not be complete until you
receive an online confirmation number at the end of the process of
applying for a position.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Knowledge - Program
Describe the specific job duties related to this
competency
Mail and Package Processing
- The incumbent should understand the general mail services
operations in order to review mail and information for completeness
and accuracy. The incumbent will be responsible for maintaining
records for incoming mail/outgoing mail in order to ensure charges
are accurately charged to the appropriate departments. Responsible
for metering of outgoing USPS mail using Pitney Bowes system.
Ensure accurate charges are posted to the appropriate
departments.
- Receive, sort, process, and distribute incoming U.S. Postal
Service mail, interoffice mail, and packages from commercial
carriers.
- Verify recipient information and ensure mail and packages are
routed to the appropriate individual or department.
- Process outgoing letters, parcels, certified mail, priority
mail, and other shipments in accordance with established
procedures.
- Operate postage meters, mailing equipment, scanners, and
package tracking systems.
- Ensure appropriate postage and shipping methods are applied to
outgoing items.
- Maintain appropriate security and chain of custody for
accountable, certified, registered, and trackable mail.
- Research and resolve incorrectly addressed, undeliverable, or
unidentified mail and packages.
- Prepare mail and packages for campus distribution.
Percentage Of Time
25
Competency
Client/Customer Service
Describe the specific job duties related to this
competency
Retail Window & Customer Service
- Provide front-line customer service at the Mail Center service
window.
- Assist students, faculty, and staff with mailing, shipping,
package pickup, and general Mail Center questions.
- Verify identification and obtain appropriate signatures when
releasing packages or accountable mail.
- Explain available postal and shipping options, rates,
procedures, and delivery expectations.
- Assist customers in properly preparing packages and mail for
shipment.
- Respond professionally to questions, concerns, missing package
inquiries, and service issues.
- Refer complex issues to the appropriate supervisor or carrier
when necessary.
- Maintain a welcoming, professional, and service-oriented
environment.
Percentage Of Time
30
Competency
Knowledge - Professional
Describe the specific job duties related to this
competency
Campus Mail Distribution
- Sort and organize interoffice and departmental mail according
to established campus delivery routes.
- Deliver and retrieve mail and packages from designated campus
locations.
- Ensure timely and accurate delivery to University
departments.
- Obtain signatures or other documentation for accountable items
when required.
- Coordinate special deliveries and large-volume departmental
mailings.
- Maintain familiarity with University buildings, departments,
offices, and organizational changes affecting mail delivery.
- Assist with modifying delivery routes as campus needs
change.
Package Tracking & Record Maintenance
- Enter package and mail information into applicable tracking
systems.
- Maintain accurate records of incoming and outgoing accountable
mail.
- Document package receipt, notification, pickup, delivery, and
return activity.
- Research package status and assist customers with tracking
inquiries.
- Maintain records in accordance with University procedures and
applicable retention requirements.
- Prepare basic reports regarding package volume, undeliverable
items, service activity, or other Mail Center operations as
requested.
Percentage Of Time
25
Competency
Equipment Operation
Describe the specific job duties related to this
competency
Mail Center Operations
- Operate Mail Center equipment, including postage meters,
scales, scanners, printers, computers, carts, and other mailing
equipment.
- Maintain an organized and secure mail processing and package
storage area.
- Monitor basic inventory of mailing supplies and notify the
supervisor when supplies need to be reordered.
- Assist with bulk mailings and special University mailing
projects.
- Follow established procedures for handling confidential,
sensitive, or valuable mail.
- Maintain compliance with University policies and applicable
postal requirements.
- Report equipment problems, safety concerns, or operational
issues to the supervisor.
Percentage Of Time
15
Competency
Client/Customer Service
Describe the specific job duties related to this
competency
And other duties may apply.
- Provide backup support to other Mail Center employees during
absences, peak periods, and high-volume operations.
- Participate in training, meetings, and University professional
development activities.
- Assist with special projects and University events requiring
mailing or distribution support.
- Perform other related duties as assigned.
Percentage Of Time
5
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Applicant Document
Required Documents
- Resume
Optional Documents
- Cover Letter
