Job Description:
STATE UNIVERSITY OF NEW YORK - ONEONTA
Join a Collaborative Tech Team Supporting Campuses Across New York
Now Hiring: Support Specialist (SICAS Center)
Location: Remote | Salary: $60,000-$70,000 (commensurate with experience). SUNY Oneonta is a Public Service Loan Forgiveness (PSLF) qualifying employer. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits. Visa sponsorship is not available for this position.
The Student Information and Campus Administrative Systems (SICAS) Center hosted at SUNY Oneonta is seeking multiple Support Specialists to join our collaborative, SUNY-wide support team. This is a remote position offering the opportunity to work closely with administrative professionals across New York State, supporting and enhancing mission-critical student systems.
In this role, you will serve as a trusted first point of contact for campus users, providing functional support, consulting, and training for SICAS-developed enhancements to Ellucian Banner and related systems. You'll play a key role in helping campuses operate efficiently while contributing to documentation, training, and best-practice development used across SUNY.
To learn more about the university and the department, please visit https://suny.oneonta.edu/ and https://sicas.oneonta.edu.
What You'll Do:
- Provide first-line customer support to functional offices at SICAS member campuses via the SICAS Service Desk
- Support users of the SICAS-modified Ellucian Banner system and Degree Works
- Troubleshoot issues, assist with application setup, and support data entry activities
- Develop and maintain documentation, training materials, and best-practice guides
- Collaborate with members of the SICAS Functional Support Team on shared initiatives
- Deliver occasional direct functional office support to member campuses
- Participate in conferences and professional development activities, with the occasional travel
Requirements:
Required Qualifications:
Preferred Skills & Experience:
- Experience working in a functional office within higher education (SUNY preferred)
- Experience with Ellucian Banner
- Experience with the SICAS-modified version of Banner
- Familiarity with Degree Works, SIRIS processes, and Scribe
- Experience providing customer support through a Service Desk environment (TeamDynamix preferred)
- Strong working knowledge of Microsoft 365 tools (Teams, SharePoint, Word, Outlook)
- Excellent written communication and presentation skills
- Proven ability to deliver customer service in person, by phone, and online
- Experience working with and supporting diverse populations
Additional Information:
Why Join Us?
- 100% remote position with occasional travel
- Serve a broad network of educational institutions
- Join a mission-driven team improving higher education technology
- Opportunity to grow professionally with a respected SUNY-based program
- Excellent benefits
- Work in an outcome-based environment that promotes a life-balance approach
- Available funding from United University Professionals (UUP) union to further your education
