The opportunity
University of the Arts London (UAL) is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our students and staff at Camberwell, Chelsea and Wimbledon Colleges of Arts (CCW).
As a Support Technician CLS, you’ll contribute to the delivery of technical services within the Technical Team in our Central Loan Stores.
In this full-time, on-site role, you’ll staff the collections/returns desk during daily set opening hours, accurately maintaining the department’s online database and ensuring that equipment is returned in its entirety. You’ll provide general advice to students and staff on how to use equipment properly and safely, administering predetermined policy consistently to ensure an equitable service across colleges.
Please note that this is not a teaching and learning role. You’ll mainly be based at the collections/ returns desk at one of our loan stores, where student/ staff interactions are predominantly transactional.
This role carries an expectation of cross college working on a rota basis as operationally required.
About you
You’ll have technical knowledge of specialist photographic/video, audio visual and IT equipment and accessories. You’ll be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You’ll be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.
Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.
This role is customer service orientated, and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, preferably in a fast-paced technical equipment loan/ hire environment.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
To apply please click the apply button.
Closing date: 8 November 2026 at 23:55.
If you have any questions about the role, please contact Nicki Szlovak at n.szlovak@camberwell.arts.ac.uk
If you have any questions about the application process or require reasonable adjustments for your application, please contact CCW.staffrecruit@arts.ac.uk
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
£35,126 to £42,020 per annum