"Surgery Scheduler"

Posted: 19-Sep-25

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 268736

The Surgery Scheduler is responsible for managing and coordinating all aspects of scheduling surgical procedures, ensuring a smooth and efficient experience for patients, surgeons, and the surgical team. Acts as a critical liaison between patients, physicians, and auxiliary healthcare departments to guarantee that all pre-procedural requirements are thoroughly met. Coordinates and schedules various medical services, including surgical procedures, diagnostic tests, therapy services, and other medical appointments.

• Schedule surgeries in accordance with patient needs, surgeon availability, and facility schedules. This includes coordinating times, dates, equipment, and any special requirements.
• Work closely with physicians, nurses, and other healthcare staff to confirm surgery dates and details.
• Coordinate with other departments (e.g., admissions, nursing, anesthesiology) to ensure all necessary preparations for the surgery are made.
• Obtain appropriate authorizations, medical clearances, outside medical records, and other required test results.
• Ensure pre-operative instructions are provided to patients and all necessary pre-surgery assessments and lab work are completed.
• Maintain and update surgery schedules, patient records, and other documentation in an accurate and timely manner.
• Communicate effectively with patients about their surgery schedule, including any changes or updates.
• Respond to inquiries from patients, families, and medical staff professionally and promptly.
• Address and resolve scheduling conflicts or issues as they arise.
• Maintain a high level of accuracy while meeting department productivity requirements.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Enter billing codes for applicable patient financial liability.
• Perform other related duties as assigned.

SUPERVISION RECEIVED

Direct supervision is received from the Department Supervisor.

REQUIRED QUALIFICATIONS*

• High school diploma or GED.
• Prior relevant training or work experience in scheduling.
• Understanding of insurance policies and medical billing procedures.
• Proficient in electronic medical records (EMR) systems and other healthcare and scheduling software.
• Knowledge of medical terminology and surgical procedures.

PHYSICAL REQUIREMENTS

This position requires infrequent standing/walking.

DESIRED QUALIFICATIONS*

• Relevant post-secondary education, such as a certificate or associate degree in healthcare administration, medical office management, or a related field.
• Experience working within a large, complex healthcare setting.
• Experience in complex scheduling.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.