Ambulatory Care Center, specifically within our Acute Surgery Clinic.

Key Responsibilities

Resource Time – Clinical Care & Education

Time allocated for direct patient-facing care and in-clinic clinical responsibilities, including:

• Facilitate departmental huddles and delegation of clinical duties amongst clinical staff
• Perform clinical skill resource training, clinical skill support, clinical call triage, and task routing & escalation
• Support daily clinic operations, triage flow, and patient care flow
• Educate patients and families on health conditions, medications, and follow-up instructions
• Participate in and deliver clinical care, clinical education, and clinical judgment as part of the care team
• Ensure accurate documentation of all clinical activities in the EHR
• Monitor for quality concerns during clinical care and escalate as needed
• Support referral management by triaging referrals against Schedule Advisor protocols
• Support the authorization team by responding to peer-to-peer requests
• Support clinical staff through in-service trainings, continuing education, and continuous quality improvement efforts

Coordination Time – Planning, Collaboration & Administrative Support

Time dedicated to non-clinical activities that support quality and continuity of care, including:

• Participate in interdisciplinary team meetings and provider collaboration sessions with Providers
• Review labs, imaging, and patient messages/tasks to support timely follow-up
• Coordinate patient care across departments, support pre-visit planning efforts amongst clinical staff
• Support tracking and follow-up of patients with chronic conditions, missed appointments, abnormal results, and urgent medication requests
• Engage in quality improvement activities like QSI rounds, chart reviews, and safety checks
• Maintain accurate records for compliance with clinical guidelines and regulatory requirements
• Assist with patient outreach to support adherence to treatment plans or follow-up appointments
• Manage prescription refills and escalating clinical concerns

Core Competencies

• Patient-centered care and cultural sensitivity
• Clinical judgment and escalation awareness
• Effective communication with multidisciplinary teams
• Ability to manage competing priorities in a fast-paced setting
• Attention to detail and commitment to clinical excellence

Work Environment

• Ambulatory clinical setting with a balance of patient-facing and administrative duties
• May require sitting, standing, and moving between care areas throughout the day
• Requires clinical supervision of non-licensed staff and/or medical assistants

Minimum Qualifications

• Education: RN required; BSN preferred
• Licensure: Active RN license in the District of Columbia
• Certifications: BLS/CPR (required); ACLS (preferred)
• Experience: Minimum 2 years of clinical nursing experience in ambulatory or acute care settings, Surgical/Procedural experience (preferred)
• Proficiency with EHR systems and clinical documentation
• Excellent communication and organizational skills
• Experience in care coordination, quality monitoring, or clinical leadership is a plus

Compliance Salary Range Disclosure

Expected Pay Range: $72,272 - $85,000