JOB RESPONSIBILITIES:
- Maintain professionalism at all times when working with other team members and/or guests.
- Responds to calls requesting the need for surveillance coverage.
- Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
- Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
- Writes reports, and completes logs and spreadsheets.
- Conducts reviews as assigned.
- Documents equipment malfunctions.
- Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
- Communicate (both written and verbal) with and promote positive team members and guest relations.
- Attends court as needed and testifies in cases involving Surveillance recordings and documents.
- Performs all other duties as assigned.
- Must be at least 18 years of age.
- High School diploma, GED or equivalent required.
- Previous experience in casino surveillance or Table Games & Poker preferred.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
- The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
- Ability to read and interpret documents.
- Ability to work independently with minimal supervision.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Vision must be correctable to 20/20.
- Ability to distinguish colors.
- Effectively communicate in English, in both written and oral format.
- Proficient in basic math without the use of a calculator.
- Must be able to sit for at least a full eight (8)-hour shift.
- Basic working knowledge of various computer technology and software including Microsoft Office applications.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
- Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
- Must be able to successfully pass a background check and receive a license from the DE Lottery.
- Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees.
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