System Administrator
Job Description Summary / TWC Summary:
We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.
Essential Duties Summary:
- Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
- Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
- Translate business requirements into technical solutions using structured analysis and design methodologies.
- Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
- Monitor system performance, troubleshoot issues, and provide timely resolutions.
- Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
- Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
- Provide end-user training, documentation, and ongoing support.
- Support HUD OIG IT governance, compliance, and security requirements.
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