"System Administrator"

Job Summary:

Reporting to the assigned department leader, the System Administrator is responsible for supporting and maintaining the TCC Azure, Amazon Web Services, Microsoft 365 (M365), Cloud-based environments, and virtualization technologies by providing administration, implementation, process development, and technology integration in a collaborative manner. This position also provides technical expertise for deploying and supporting applications in Azure/M365 and works closely across all of IT to ensure positive customer outcomes. The level of independent responsibility and autonomy will vary based on each individual position.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Designs, configures, manages, and maintains Azure, M365, AWS, virtualization technologies, systems, and resources
• Adjusts Virtual Desktop and Virtual Server Infrastructure to improve system performance
• Works closely with Operations, Application Development and Administration, Infrastructure Technology, Information Security, Endpoint Support Staff, Business Leads, and other teams to implement and incorporate application and service processes in Azure, M365, AWS, and virtualization technologies
• Monitors, reviews, and maintains security and service alerts and the overall health of the Azure, AWS, M365, and virtualization technologies including applications, services, and systems
• Identifies and analyzes problems associated with the Cloud environment and develops problem-resolution strategies
• Works with Identity and Access Management staff to support account management processes
• Develops instructions and support/configuration documentation for Azure, AWS, M365, and virtualization technologies, applications and services for IT staff and end-users
• Responsible for creating, editing, and maintaining technical reference documentation for Azure, AWS, M365, and virtualization technologies
• Maintains system backups and creating and updating system scripts to support systems and services
• Exhibits fiscal responsibility by optimizing Cloud resources for cost and performance optimization
• Supports virtual servers and workstations in both Cloud and on-premises environments

General Supervision and Management

System Administrator IV – V

• Provides Level 2 and 3 Help Desk support for Azure, M365, AWS and virtualization technologies, applications, services, and systems by assisting with advanced or complex technical situations and by providing guidance regarding best practices to IT employees and Customers
• Manages Entra ID, Microsoft Active Directory, and Microsoft Exchange

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

System Administrator I: High school diploma or GED and two (2) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

System Administrator II: High school diploma or GED and four (4) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

System Administrator III: High school diploma or GED and five (5) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

System Administrator IV: High school diploma or GED and seven (7) years’ working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

System Administrator V: High school diploma or GED and nine (9) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience. ITIL v4 Foundations certification

Preferred Qualifications:

At least one (1) year’s working experience using networking principles and concepts to support virtual networking

At least one (1) year’s working experience implementing formal Change Control Systems based on the ITIL model

Current in at least one (1) of the following certifications: Microsoft Azure Administrator (AZ-104) Certification, Microsoft Identity and Access Administrator (SC-300) Certification, Microsoft 365 Certified: Fundamentals (MS-900) Certification, Major security certifications (Security+, CEH, or GIAC GCIH)

Knowledge, Skills and Abilities:

Knowledge of networking principles and concepts

Knowledge of Microsoft Windows 11 and/or Microsoft Server 2019 or later

Knowledge of Azure Active Directory, Microsoft Active Directory, Microsoft Exchange, or Microsoft PowerShell/Graph

Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication with technical and non-technical customers

Skilled using applications and enterprise systems, including the Microsoft Office suite

Skilled in working with formal Change Control Systems based on the ITIL model

Ability to work effectively in a collaborative environment

Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume

Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Ability to perform and prioritize multiple tasks seamlessly while exhibiting strong attention to detail and organization

Physical Demands and Work Environment:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.