Job Summary:

This role supports the administration, maintenance, and integration of Tarrant County College’s (TCC) cloud computing and enterprise platforms (e.g., Microsoft Azure, Microsoft 365 (M365), and Amazon Web Services (AWS)) and virtualization technologies. The position assists with deploying and managing applications in the cloud and maintaining physical and virtual servers and desktops. Works with network, security, and application teams to help ensure systems are reliable, issues are addressed promptly, and services meet user needs.

Primary Duties and Responsibilities:

Essential Performance Requirements
• Configures, maintains, and administers systems and resources across cloud computing and enterprise platforms (e.g., Azure, M365, AWS) and virtualization environments
• Maintains physical and virtual servers across on-premises and cloud environments, ensuring system availability, reliability, and performance
• Supports and optimizes virtual desktop and server environments, proactively identifying opportunities to improve performance and stability
• Collaborates with application development, infrastructure, information security, and support teams to implement, maintain, and enhance applications and services
• Monitors system performance, security alerts, and service health; investigates issues and takes appropriate action to resolve or escalate as needed
• Troubleshoots and resolves moderately complex issues related to cloud and virtual environments, following established procedures and best practices
• Partners with identity and access management team to support and administer user accounts, roles, and access controls
• Develops and maintains technical documentation, including system configurations, procedures, and support materials
• Performs system maintenance activities, including patching, backups, and participation in disaster recovery planning and testing
• Assists in monitoring and optimizing cloud resource usage to support cost efficiency and performance

Service Excellence
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*

Required Minimum Qualifications:

• Associate’s degree or 60 college credit hours and five (5) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

• At least two (2) year’s working experience with virtualization technologies
• At least two (2) year’s working experience using networking principles and concepts to support virtual networking
• At least two (2) year’s working experience implementing formal change control systems based on the IT Infrastructure Library (ITIL) framework
• At least one (1) of the following current certifications:
a. Microsoft Azure Administrator Associate (AZ-104) Certification
b. Microsoft Identity and Access Administrator Associate (SC-300) Certification
c. Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900) Certification
d. Omnissa Certified Administrator - Horizon (OCA-H)
e. Omnissa Certified Administrator - Workspace ONE (OCA-W)
f. Industry-recognized cybersecurity certifications (e.g., CompTIA Security+, EC-Council Certified Ethical Hacker (CEH), GIAC Certified Incident Handler (GCIH) Certification)

Knowledge, Skills and Abilities:

• Knowledge of networking principles and concepts, with the ability to apply them in troubleshooting and system design within enterprise environments
• Knowledge of Microsoft Windows 11 and/or Microsoft Server 2019 or later, including system administration, configuration, and maintenance
• Knowledge of Microsoft Entra ID, Microsoft Active Directory, Microsoft Exchange, and Microsoft Graph PowerShell, with ability to administer and support these services in a production environment
• Skilled in administering VMware vSphere environments, including ESXi and vCenter Server
• Skilled in supporting and optimizing Virtual Desktop Infrastructure (VDI) and Remote Desktop Session Host (RDSH) technologies
• Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills with technical and non-technical customers
• Skilled in using desktop applications and enterprise systems, including the Microsoft Office suite, to support operational and reporting needs
• Skilled in applying change management practices within an ITIL-based framework, including participation in change planning and implementation
• Ability to work independently on assigned tasks and collaboratively within cross-functional teams, contributing to shared technical objectives
• Ability to troubleshoot and resolve moderately complex technical issues, using critical thinking to assess situations and determine appropriate solutions
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
• Ability to manage and prioritize multiple tasks and projects, maintaining strong attention to detail, organization, and time management in a dynamic environment

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.