Hiring Department

Information Technology Services

Job Description

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows, Macintosh OS and peripherals

Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices

Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required

Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community

Provide installation of faculty and staff computers

Provide virus remediation

Provide and maintain laptops for checkout

Provide desktop reimaging services

Have the ability to support Managed Printing and software associated with printing

Provide Triton Cards for faculty, staff, students and vendors

Shift

8am-5pm

Minimum Qualifications

An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation

hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred.

Anticipated Hiring Range

$15.10 - $20.75

Grade: GGS-006
University Title: SYSTEM SUPPORT ANALYST - ENTRY
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Hiring Department

Information Technology Services

Job Description

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows, Macintosh OS and peripherals

Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices

Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required

Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community

Provide installation of faculty and staff computers

Provide virus remediation

Provide and maintain laptops for checkout

Provide desktop reimaging services

Have the ability to support Managed Printing and software associated with printing

Provide Triton Cards for faculty, staff, students and vendors

Shift

8am-5pm

Minimum Qualifications

An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation

hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred.

Anticipated Hiring Range

$15.10 - $20.75

Grade: GGS-006
University Title: SYSTEM SUPPORT ANALYST - ENTRY
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.