Systems Administrator (COF)
Basic Function
Under the direction of the Assistant Director of Information Technology, provide support for systems infrastructure district wide including Servers, Operating Systems, Virtualization, Enterprise Storage, Microsoft solutions such as Active Directory and Exchange, Backup and Recovery systems and related infrastructure.
DISTINGUISHING CHARACTERISTICS:
The Systems Administrator is distinguished from the Systems Administration Manager by a focus on providing immediate systems infrastructure support and by receiving direction from the Manager.
Representative Duties
- Work with District Office and College IT staff to assess, prioritize, respond to, troubleshoot and resolve Systems related support issues in a timely manner
- Implement provisioning standards and methods for agile server deployment and decommissioning
- Utilizing industry best practices, develop and implement day-to-day and long-term management procedures for Systems infrastructure
- Assist with research, selection and implementation of effective Systems monitoring tools
- Implement and help plan for upgrades to Systems infrastructure district wide
- Research and implement appropriate IT Security measures to keep KCCD's Systems infrastructure secure
- Implement and maintain backup and recovery procedures for district wide Systems infrastructure
- Participate in training appropriate College IT staff on day-to-day and emergency Systems provisioning and troubleshooting practices
- Automate and innovate Systems hardware, software and support practices to continually improve the effectiveness of IT Systems Operations
- Assist with development, documentation and implementation of appropriate Systems infrastructure standards, policies, procedures and management practices
- Maintain vendor contacts, partnerships and relationships related to the implementation and support of KCCD's Systems infrastructure
- Develop and maintain documentation for KCCD's Systems infrastructure
- Receive, prioritize and respond to Help Desk service tickets for Systems related issues
- Develop and maintain Help Desk Knowledge Base articles for respective areas of responsibility Assist with management of hardware and software support contracts required to effectively support KCCD's systems infrastructure
- Assist with maintenance of inventory and hardware replacement planning information for Systems infrastructure
- Assist with Systems design, capacity planning and performance tuning and management
- Backup other Systems team members as needed in the support of KCCD's Systems infrastructure
- Assist with Systems budget planning and maintenance Keep current with the latest developments in Systems technologies
- Perform related duties as assigned.
Minimum Qualifications
Any combination equivalent to: Associate's degree in computer science, management information systems or a related field AND 4 years experience in a Systems Administration support role. OR
High school diploma, GED or equivalent certificate of competency AND 6 years of work experience such as described in the representative duties section of the specification.
OR
A Bachelor's degree in a related field of study AND 2 years of work experience such as described in the representative duties section of the specification.
PREFERRED:
Microsoft, VMWARE, SAN and/or UNIX-based industry training and certifications desirable but not required.
Knowledge & Abilities
KNOWLEDGE OF:
Advanced: UNIX (i.e. HPUX, Solaris, Linux) including installation, maintenance, troubleshooting and scripting.
Advanced: Microsoft Enterprise Solutions (i.e. Active Directory, DFS, Exchange, IIS, Sharepoint)
Advanced: Hardware and Software troubleshooting including installation, maintenance, upgrading, troubleshooting and scripting (i.e. PowerShell).
Advanced: Systems performance assessment and remediation.
Intermediate: Virtualization (i.e. VMWARE) solutions and administration.
Intermediate: FiberChannel, iSCSI, switching and related Storage technologies and administration.
Intermediate: Backup and recovery solutions and management practices (i.e. Symantec NetBackup).
Intermediate: Networking including Ethernet, Wireless, Routing, TCP/IP and NetBIOS-Netbui.
Principles of effective project management.
Effective Customer Service skills and practices
ABILITY TO:
Effectively interact and negotiate with vendors.
Assess and remedy system performance problems
Troubleshoot and resolve complex hardware and software problems
Plan and organize systems projects. Work independently with little direction.
Prepare and follow work plans and time lines for projects and proposed systems
Learn new skills and adapt to changes in technology
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
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