Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Position Summary
This position reports to the IT Director and collaborates with the other technicians and student workers to provide, maintain, and support instruction and research services for faculty, staff, and students within the school.
Knowledge, Skills, Abilities and/or Competencies
Technical
- Management/supervisory skills.
- Excellent problem-solving and troubleshooting skills (hardware, OS, networking, and application).
- Experience with enterprise clustered and virtual hosting environments.
- Experience with infrastructure monitoring tools
- Data center experience including the installation, management, and support of storage devices and physical servers.
- Working knowledge of security standards and best practices.
- Working knowledge of automated configuration management (PowerShell)
- Knowledge of database development and management concepts.
- Experience with L2/L3 networking (Routing, VLAN Management, load balancing, firewalls.
- Familiarity with scripting and tools (PERL, BASH, Python, etc.).
- Familiarity with the creation and use of software package management and versioning tools (YUM/RPM, Aptitude, Git).
- Familiarity with 3rd party cloud hosting and services (AWS, GCS, or Azure).
- Lead and manage projects and follow through to completion.
- Experience with Team Dynamix.
Dependability, Productivity, Relationships, Teamwork, Strategic Planning
(Detailed competency lists as provided in posting)
Physical Demands
- Work evenings and weekends as necessary.
- Work in a standard office environment.
- Sit and work at a computer workstation for an extended amount of time
- Work using electronic mail, telephone, in person discussions, paper form correspondence Communicate effectively in writing, speaking, and listening
- Organize and establish priorities; Remember detail; multi-task Lift and/or move up to 75 pounds Walk, stand, stoop, lift, kneel, climb
Duties/Responsibilities
- Maintain multiple servers including but not limited to: File Shares, License Servers, and Digital Signage servers
- Maintain Windows and Mac endpoints using Microsoft Intune
- Write scripts using Windows PowerShell and Shell to install software and automate processes for the School of Forestry’s Computers
- Write and configure GPOs/CSPs to ensure endpoints are adhering to security standards
- Automate endpoint OS updates, software updates, and system updates
- Setup and maintain new computers using Microsoft Intune and other Windows Tools
- Fulfill purchasing requests by answering questions and providing suggestions
- Maintain relations with vendors maintain the latest technology
- Troubleshoot Advanced AV issues escalated by Tier 1 technicians
- Maintain all classroom computers and technology
- Supervise, teach, and train other members of Warnell OIT including student workers
(Additional 15% duties include network liaison, monitoring, ticket escalation, project support, documentation, and collaboration.)
