"Systems and Training Specialist"

Systems and Training Specialist

University Information: The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department: CHHS - Dean's Office - 31500

Vacancy Number: TSP5555PST

Temp Position Type: SHRA Temporary

Job Category: Unspecified

FLSA for Position: Nonexempt

Brief Summary of Work for this Position: The Systems and Training Specialist reports to the Associate Dean for Research and Faculty Affairs and is responsible for providing training and coaching for faculty and staff on various software applications including, but not limited to:

• Electronic teaching, research, and service portfolios
• Grants and scholarly activities
• Student advising
• Surveying and reporting tools

For the supported software products, this position provides basic systems support, assists with troubleshooting, and serves as a liaison to the software vendors. In addition, this individual creates and distributes reports to assist with research and scholarly activity, faculty annual reviews, the tenure and post-tenure process, and other topics as deemed necessary. The Systems and Training Specialist also serves on university level committees relating to software applications and reporting.

Minimum Education and Experience Requirements: High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Fundamental knowledge and understanding of academic policies and procedures, including familiarity with the roles of other university divisions. Ability to track and monitor pertinent activities (program changes, critical correspondence) in an organized fashion to keep the office running efficiently. Ability to research, interpret, analyze, and recommend a variety of policies, procedures, and regulations in order to select the most appropriate course of action within specific procedural and operational guidelines, as well as write and implement policy and procedural guidelines where needed. Ability to organize and adjust workload to handle multiple responsibilities. Ability to coordinate support staff in a complex office which manages all operations in a large administrative unit. Ability to identify and evaluate situations or problems to determine and implement appropriate courses of action. Ability to exercise judgment, tact, and discretion in dealing with a wide variety of administrators, faculty, staff, and members of the community. Ability to research, compile and present information and numerical data. Proficiency in written and oral communication skills. Proficiency in the use of personal computer with multiple types of software programs, e.g. Microsoft Word, Excel and database systems; substantial knowledge of electronic calendaring programs e.g. Microsoft Outlook. Ability to embrace, learn, and adapt to new software and technologies.

Preferred Education, Knowledge, Skills & Experience: Bachelor's degree in related field or equivalent combination of training and experience. Experience in leading training and providing systems or software support in person and/or in virtual settings. Experience: Developing group and individual training on a variety of software applications, Creating multi-faceted reports used for compliance reporting and decision making, Working with grant reporting, Working with faculty-related process reporting.

Required Certifications or Licensure: None specified.

Primary Purpose of Organizational Unit: Not specified.

College/School Information: Not specified.

Work Hours: 8am - 5pm

Work Days: Monday - Friday

Hours Per Week: 40

Type of Position: Temporary

Anticipated Hiring Range: $23/hour

Special Instructions to Applicants: Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

Job Posting Date: 09/08/2025

Job Closing Date: 9/12/2025