Job Duties

• Performs system administration, configuration, and support for Salesforce.
• Manages and performs all Salesforce deployments.
• Ensures proper deployment rollback/recovery plan exist at all times.
• Resolves any Salesforce issues submitted into the university's ticketing systems.
• Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.
• Ensures proper backups of Salesforce data are retained for disaster recovery.
• Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.
• Refreshes development 'sandboxes'/orgs regularly.
• Maintains data integrity in all Salesforce orgs.
• Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.
• Participates in and serves as a resource for any Salesforce related projects.
• Provides mentoring to less experienced Salesforce administrators.
• Understands when to use declarative instead of programmatic solutions.
• Knows when to use the right solutions and automations to solve business problems.
• Performs other job-related duties as assigned.

KSAs

• Knowledge of both Sales and Service cloud applications
• Intermediate to advanced spreadsheet and data manipulation abilities
• Intermediate knowledge of Microsoft Exchange and Outlook
• Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions
• Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines
• Ability to serve as go-to for escalated issues
• Understanding of integrations to external systems
• Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)
• Ability to work well in a team environment
• Strong oral and written communication skills
• Solid technical and problem solving skills
• Ability to plan and meet schedules and deadlines
• Ability to keep management appropriately informed of area activities and of any significant problems
• Ensures that company policies and procedures are closely followed
• Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field
• 3 years of experience as a Salesforce.com administrator
• Salesforce.com Certification
• Experience with Apex and Visual Force development methods
• Experience with Salesforce API
• Experience with SOQL (Salesforce Object Query Language)

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Systems Administration experience

Job Duties

• Performs system administration, configuration, and support for Salesforce.
• Manages and performs all Salesforce deployments.
• Ensures proper deployment rollback/recovery plan exist at all times.
• Resolves any Salesforce issues submitted into the university's ticketing systems.
• Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.
• Ensures proper backups of Salesforce data are retained for disaster recovery.
• Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.
• Refreshes development 'sandboxes'/orgs regularly.
• Maintains data integrity in all Salesforce orgs.
• Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.
• Participates in and serves as a resource for any Salesforce related projects.
• Provides mentoring to less experienced Salesforce administrators.
• Understands when to use declarative instead of programmatic solutions.
• Knows when to use the right solutions and automations to solve business problems.
• Performs other job-related duties as assigned.

KSAs

• Knowledge of both Sales and Service cloud applications
• Intermediate to advanced spreadsheet and data manipulation abilities
• Intermediate knowledge of Microsoft Exchange and Outlook
• Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions
• Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines
• Ability to serve as go-to for escalated issues
• Understanding of integrations to external systems
• Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)
• Ability to work well in a team environment
• Strong oral and written communication skills
• Solid technical and problem solving skills
• Ability to plan and meet schedules and deadlines
• Ability to keep management appropriately informed of area activities and of any significant problems
• Ensures that company policies and procedures are closely followed
• Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field
• 3 years of experience as a Salesforce.com administrator
• Salesforce.com Certification
• Experience with Apex and Visual Force development methods
• Experience with Salesforce API
• Experience with SOQL (Salesforce Object Query Language)

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Systems Administration experience