The Computing Services central IT department provides services that
have a strategic impact on university goals. We make service
decisions based on interaction and valuable input from colleagues
engaged in the education, research, and administration efforts of
the university. We are a learning organization and approach
successes and mistakes as a learning experience to continually
cultivate a culture of intelligent risk taking. We want to hire
versatile team members who are inspired and passionate about their
work. Join us and be part of a team committed to excellence,
innovation, diversity, team and individual growth.
The
Systems Software Engineer will designs, develops, tests
and maintains applications or systems programs. Gathers and
provides input on functional specifications and requirements.
Supports business user questions/issues regarding applications
and/or systems issues and availability. Develops and maintains
technical documentation. May perform other related technical
support for the department or college.
Work Experience Requirements:
- 1 - 3 years of experience in software development, systems
analysis, or application support
Demonstrated experience in designing, developing, testing, and
maintaining applications or systems
Experience working with functional specifications, requirements
gathering, and user needs analysis
Hands-on experience supporting production applications,
troubleshooting system issues, and resolving user-reported
problems
Experience in creating and maintaining technical documentation
(e.g., system design docs, user guides, SOPs)
Experience working in a collaborative team environment,
including cross-functional coordination with business
stakeholders
Familiarity with software development lifecycle (SDLC)
methodologies (Agile, Scrum, or Waterfall)
Experience with version control systems (e.g., Gitlab,
Github)
Experience in higher education, research administration
systems, or academic IT environments
Flexibility, excellence, and passion are vital qualities within
Computing Services. Inclusion, collaboration, and cultural
sensitivity are valued competencies at CMU. Therefore, we are in
search of a team member who is able to effectively interact with a
varied population of internal and external partners at a high level
of integrity. We are looking for someone who shares our values and
who will support the mission of the university through their
work.
Required Minimum Experience:
1-3 Years
- Programming in languages such as C#, JavaScript, Python or
Java
- Developing web applications with HTML, JavaScript and CSS
- Creating efficient queries in a relational database using SQL
Experience with cloud-native data management system to connect and
transfer data from diverse sources (databases, SaaS apps, IoT) into
data warehouses or lakes. (e.g., Informatica, Snowflake)
- Debugging and optimizing system performance using techniques
specific to SaaS environments
- Supporting live/production systems and resolving incidents
using incident tracking software (e.g., ServiceNow)
- Providing end-user technical support and issue resolution
- Gathering business requirements from stakeholders or users and
translating requirements into functional or technical
specifications
- Participating in system design discussions and solution
planning
Job Profile Responsibilities:
- Design, develop, test, and maintain software applications and
systems programs to meet business and technical requirements
- Develop and maintain complex data integration systems to move
data between multiple types of systems and databases
- Follow established coding standards, security practices, and
development procedures
- Performing unit, integration, and system testing
- Supporting user acceptance testing (UAT)
- Assist with implementation, upgrades, and patches of existing
systems
- Gathers and provides input on functional specifications and
requirements
- Creating technical documentation, system diagrams, and user
manuals
Position Specific Job Responsibilities:
25% -
Data systems and integrations
- Create and maintain data integration pipelines between systems
(e.g. Informatica)
- Develop robust monitoring process for nightly and monthly
integrations
25% - Technical support for Center for Technology Transfer and
Enterprise Creation (CTTEC)
- Configure system UI, notifications and internal workflows
- Develop custom reports and dashboards
20% - System configuration in Next Generation Electronic
Research Administration (Next Gen eRA)
- Create custom UI attributes and notifications
- Meet with functional stakeholders to determine user feature
requirements
10% - Maintaining legacy modules
- Create custom UI attributes, notifications and workflows
- Meet with functional stakeholders to determine user feature
requirements
- Upgrade system versions when necessary
10% - Data visualization and reporting
- Develop custom ETL pipelines for reporting purposes (e.g.
Snowflake, Informatica)
- Develop custom reports in data visualization tool (e.g.
PowerBI)
10% - Research administration systems help desk technical point
person
- Work directly with help desk person to efficiently triage help
desk tickets.
- Act as technical point person to determine the appropriate
solution and coordinate with other team members as necessary to
quickly resolve issues.
Physical and Mental Requirements:
- Indicate which requirements are applicable to this job
- Ability to maintain composure when dealing with difficult
situations and/or individuals
- Ability to meet deadlines, work under pressure and with
frequent interruptions
- Ability to pay close attention to detail; keep and maintain
accurate and detailed reports and records.
- Ability to prioritize work and handle multiple tasks
simultaneously.
- Ability to understand and follow directions.
- Ability to work well with others and/or as part of a
team.
- Visual acuity to perform activities such as extended use of a
computer monitor, extensive reading, transcribing, analyzing data
and figures, visual inspection involving small defects, small parts
and/or operation of machines, using measurement devices, and/or
assembly of parts at distances close to the eye.
Decision Making:
- Decisions generally affect own job or specific functional
area.
Working Conditions:
- Required to work in a normal office environment.
- Required to work normal business hours; evening and weekend
work may occasionally be required
Accountability :
- Accountable for the successful completion of individual goals
and priorities
Direction:
- Receives little instruction on day-to-day work and receives
general instructions on new assignments.
Supervision:
- Not responsible for supervising others
Required Minimum Education:
Requirements:
- Successful background check
A combination of education and relevant experience from which
comparable knowledge is demonstrated may be considered.
Are you interested in this exciting opportunity?! Apply
today!
Joining the CMU team opens the door to an array of exceptional
benefits.
Benefits eligible employees enjoy a wide array of
benefits including comprehensive medical, prescription, dental, and
vision insurance as well as a generous retirement savings program with employer
contributions. Unlock your potential with tuition benefits , take well-deserved breaks with
ample paid time off and observed holidays , and rest easy with life and accidental
death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus
pass, access to our Family Concierge Team to help navigate
childcare needs, fitness center access , and much more!
For a comprehensive overview of the benefits available, explore
our Benefits page .
At Carnegie Mellon, we value the whole package when extending
offers of employment. Beyond credentials, we evaluate the role and
responsibilities, your valuable work experience, and the knowledge
gained through education and training. We appreciate your unique
skills and the perspective you bring. Your journey with us is about
more than just a job; it’s about finding the perfect fit for your
professional growth and personal aspirations.
Are you interested in an exciting opportunity with an
exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
Software/Applications Development/Engineering
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
- Please visit “ Why Carnegie Mellon ” to learn more about
becoming part of an institution inspiring innovations that change
the world.
- Click here to view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity
Employer/Disability/Veteran .
- Statement of Assurance
