Systems Specialist, Registrar Operations

Systems Specialist, Registrar Operations

Office of the Registrar

Full-Time, Regular, Exempt, Pay Grade 1.3

Location: Stateside Remote

Please Note: Core working hours for this position vary individually between 8 AM and 6 PM ET with weekend work required, based on business needs and in alignment with team and role-specific requirements.

The Systems Specialist supports the integrity, accuracy, and functionality of academic records within the Student Information System (SIS). This role performs core Registrar functions including record maintenance, systems operations, and stakeholder support, while also specializing in Academic Records/Registrar Operations. The position ensures consistent application of institutional policies, supports service delivery, and contributes to process improvements, data quality, and system enhancements.

Duties and Responsibilities:

• Maintain the accuracy and integrity of academic records, including processing updates, resolving discrepancies, and ensuring compliance with institutional policies.
• Execute and monitor system transactions and batch processes within the SIS; perform testing, validation, and troubleshooting for system functionality.
• Provide timely and accurate support to students, faculty, and staff; manage inquiries and cases in alignment with service level expectations.
• Apply institutional policies and procedures to make consistent, accurate decisions regarding records and academic processes.
• Analyze data, identify trends or issues, and support reporting, audits, and continuous improvement efforts.
• Perform specialty responsibilities in Academic Records & Registrar Operations: grades processing, academic standing, transcript updates, enrollment-related processes, and reporting.

Competencies:

• Data integrity and attention to detail
• Analytical and critical thinking
• Problem-solving and decision-making
• Systems and process orientation
• Effective communication and customer service
• Collaboration and adaptability

Skills:

• Proficiency in a Student Information System (e.g., PeopleSoft, Banner, or similar).
• Ability to interpret and apply academic policies and procedures.
• Strong data analysis, validation, and troubleshooting skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to learn and adapt to new systems, tools, and processes.

Education & Experience Requirements:

Education:

• Bachelor's Degree

Experience:

• 1 year of experience in student records, registrar operations, transfer credit, admissions, or a related higher education function.
• Experience using a Student Information System (SIS) to process or update student data.
• Demonstrated ability to manage transactional workflows and resolve data or system issues.
• Experience interpreting and applying policies in a structured environment.

Preferred Experience Requirements:

Experience:

• Experience in a Registrar's Office or academic administrative environment.
• Plus, experience in Academic Records & Registrar Operations: Experience supporting grades, GPA, academic standing, or transcript processes. Experience with batch processing, queries, or enrollment-related workflows.

All submissions should include a cover letter and resume.