"Student Support Advisor - Rural"

Auckland, New Zealand

Part-time

Contract Type: Fixed-Term

Campus: Grafton Campus

Position Number: 55572943

UoA Department Name: Student Development and Engagement

Company Description

Leaf Level Water | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Our lecturers and health researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students.

Job Description

Employment Income | The opportunity

The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau, University of Auckland. The Faculty of Medical and Health Sciences is looking for a Student Support Adviser to take ownership of a rural portfolio.

The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University. This position plays a critical role in supporting the University’s student retention and success objectives.

Students from clinical programmes have the opportunity for placements throughout the North Island including remote sites in Northland, Waikato, Bay of Plenty and Taranaki. This role will provide support for students on placement in these locations and support our rural and regional cohort settle into life on the Grafton Campus. 

Key Accountabilities

• Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans
• Establish learning support programmes and on-going operational support
• Monitoring progress of support plans
• Facilitate a strong, collaborative relationship for mentors and university-wide support programmes including faculty staff and clinical site managers and coordinators.
• Develop and maintain a close working relationship with central support functions in order to support students. There will be links with the Rural Health unit.
• Providing equity advocacy and advice
• Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation
• Work collaboratively toward continuous improvement both operationally and strategically
• Ensure actions support the delivery of the service promised and at all times demonstrate excellent customer service

This is a part-time, 18.75 hours per week role on an 18-month contract. The salary range for this role is $58,300 - $72,700 per annum (pro-rata) depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements, please review this position description.

Qualifications

A story about | About you

Our ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.

You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.

Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role.

You will have a strong knowledge of the rural and regional context of Aotearoa and be willing to visit rural sites across the north island on occasion.

Special Skills | Important Skills

• Experience in the delivery of academic and pastoral support for students from a regional and rural context.
• Experience working in an environment requiring high levels of customer service delivery.
• Experience and understanding of equity issues in New Zealand
• Demonstrates problem solving ability requiring judgement and interpretation.

Additional Information

Features we have | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

Flexible employment practices (including working from home and flexible hours)

Up to 6.75% company superannuation scheme

A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

How to apply | How to apply

Applications must be submitted online by the closing date of 3 June 2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Andrew Williams  andrew.williams@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz