"Officer, International Prospective Student Enquiries"

Job no: 559194

Work type: Part-time

Location: Melbourne - Burwood

Categories: Administration, Student Services

• ​​Based at our Melbourne, Burwood Campus​  
• Part-time (0.6FTE) and continuing 
• ​​HEW 5 $80,199 - $89,950​ + 17% Superannuation (pro rata, part time)  

Why work with us? 

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus. 

About the role: 

The Officer, International Prospective Student Enquires is the first point of contact for International prospective students and the general public, and provides information about courses, recruitment events and enrolments. This includes inbound phone, email, live chat and outbound consultations, in order to nurture and converts those leads into Deakin students. The role also includes liaising with faculty representatives and following up with both faculties and prospects to ensure all enquiries have been resolved. A particularly strong focus of this role is to build the International Future Students database and accurately record International prospective student contact details, study interests as well as the outcomes of the enquiry in the Salesforce CRM. 

Proficiency in one of the following languages is desirable: Vietnamese, Bahasa Indonesia, or Mandarin. 

Who are we? 

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities. 

As an officer in the International Prospective Student Enquiries team, you will: 

• Deliver a high standard of accurate, tailored, high quality course information to International prospective students in response to phone, email, online and live chat enquiries whilst adhering to current privacy legislation and current university policies. 
• Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner. 
• Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion.  
• Monitor course applications and conduct follow campaigns where required. 
• Consult with appropriate sources to gather relevant information and seek the expertise and advice of other people as appropriate. 

To be successful, you’ll have:  

• Completion of a Degree without subsequent relevant work experience; or 
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or 
• An equivalent combination of relevant experience and/or education/training 
• Experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required  
• Experience in International Education desirable 
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written enquiries (preferably in a large organisation)