"SEE Program Participant Support Officer"

• SEE Program (Skills for Education and Employment)
• Full time, fixed term (August 2025) position at our Wantirna campus
• Attractive HEW6 salary and benefits with flexible working options

About the Role 

If you are a highly motivated vocational/employment services worker with a passion for educational support and career guidance, this role offers a unique opportunity to make a difference to Swinburne’s students.

We are seeking a SEE Program Participant Support Officer who will play a crucial role in empowering participants to achieve their educational and career goals. You will be responsible for developing Individual Learning Plans (ILPs) tailored to each participant's needs, providing coaching and mentoring, and monitoring progress to ensure success and retention. As a dedicated member of the Migrant English and General Education Department, you will have the opportunity to work closely with students at the Croydon, Wantirna, and Hawthorn campuses.

The SEE Program (Skills for Education and Employment) is free English language, literacy, numeracy and digital literacy (LLND) training provided by the Australian government. It provides training to individuals to help them improve their LLND skills, enabling them to undertake further training, gain employment and/or actively engage in the community.

About You 

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated experience in related work and study assistance including; vocational assistance, study support, recruitment, career guidance and employment services.
• A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities.
• Highly developed verbal and written communication and demonstrated computer skills including the use of word processing, spreadsheets and database applications.
• Demonstrated ability to engage and build trust with vulnerable people and a wide variety of people from diverse backgrounds.

Qualifications

• Relevant post-graduate or vocational qualification in Career Development, Vocational Training and Assessment and/or significant experience.

OR

• A degree with subsequent relevant experience, or
• Extensive experience and specialist expertise or broad knowledge in technical or administrative fields, or
• An equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology 

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 

Please submit your CV and cover letter addressing your suitability for this position. 

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check and a National Police Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au. 

Applications Close: Monday 29 July 2024, at 11.00pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant