"Student Service Advisor (HEO 4)"

• Based in the Student and Academic Service Unit at the Mawson Lakes Campus
• Full-time fixed-term contract available through July 2025
• Commencement Salary: $70,476 per annum (plus 17% superannuation)

About You 

You are a highly motivated team player with a passion for exceptional customer service. With outstanding organisational skills and the ability to multitask, you genuinely enjoy delivering results to a high standard.

With a solutions mindset and excellent communication skills, you’re looking for your next challenge to expand your horizons and join a fun team culture!

About the Role 

Reporting to the Team Leader: Campus Central, you will provide advice, assistance, and information to students and act as the first point of contact via phone, email, and chat, responding to various queries and issues related to student services. You will deliver quality customer service and process variations to students' records concerning their academic progress through the University.

About the Student and Academic Services Unit 

The Student and Academic Services (SAS) Unit provides senior leadership, guidance and services which enable the University to maximise the success and experience of all UniSA students. Acting as a key partner and facilitator with academic units, and working collaboratively with other central units, SAS is responsible for the development and maintenance of student facing services, policy, information systems and procedural frameworks. The Unit coordinates and provides quality assurance for a number of University functions including student support, admissions, enrolments, research candidature, examinations, graduations, student finance and scholarships. 

About UniSA 

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Essential Skills and Experience 

• Previous experience within a customer focussed role 
• A can-do, solutions-focused approach to supporting students and staff 
• Excellent interpersonal and communication skills 
• The ability to apply policies and procedures in response to queries 
• A commitment to teamwork and personal and professional development 
• Experience with Microsoft Office and administration and information systems (experience with PeopleSoft, CRM, POS or similar is desirable) 

Benefits 

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as: 

• Access to great personal development opportunities 
• Generous superannuation contributions of 17% 
• A range of salary packaging options, including vehicle leasing, laptops and car parking fees 
• Various on-site services available at our campuses which may include on-site gym membership 
• A variety of leave arrangements

Culture 

At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability. 

We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on recruitment@unisa.edu.au. Anything you tell us will be kept completely confidential. 

Start Your Unstoppable Career

For a copy of the position description and to apply, please visit Working at UniSA. Applicants are required to upload a cover letter and resume only. 

Please address your cover letter to Georgia Borg, Consultant: Recruitment Central.  For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at recruitment@unisa.edu.au using job reference number 6309. 

Applications close: 11:30pm Tuesday 30 July 2024