"Team Leader, Future Students (Domestic)"

•  493850
•  Townsville
•  Professional
•  Full time
•  Closing on: Nov 23 2025

At JCU, we’re dedicated to creating a brighter future for life in Northern Australia through education and research that makes a difference. This role offers an exciting opportunity to contribute to that vision by leading initiatives that connect future students with their path to success. This position is offered on a Full-time, fixed-term basis and is based at our Bebegu Yumba campus in Townsville or the Cairns Nguma-bada campus.  

• Join a values-based organisation with a flexible and supportive working environment
• Full-time, fixed term to January 2027 | Townsville or Cairns
• HEWL 7 $ 97,205 - $ 107,490 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

WHAT YOU CAN ACCOMPLISH IN THE ROLE 

As the Team Leader, Future Students, you will lead, monitor and support a distributed team to achieve strong performance outcomes and exceptional service standards. You will champion operational excellence, innovation and collaboration to increase JCU’s brand awareness, market share, and student enrolments. You will:

• Drive student recruitment through innovative growth strategies and customer-focused engagement.
• Identify new markets and business opportunities to enhance JCU’s profile.
• Ensure consistent, high-quality enquiry management and client experiences across all channels.
• Foster collaboration between stakeholders to align recruitment activities with JCU’s objectives.
• Drive continuous improvement in service quality, process efficiency, and customer satisfaction.

WHAT YOU WILL BRING TO THE ROLE 

• Degree qualifications in Marketing, Business, or a related discipline and significant experience or a combination of experience and education/training relevant to the role.
• Demonstrated management skills with the ability to inspire, develop and lead a team to deliver strong results.
• Demonstrated experience in customer sales with the ability to rapidly acquire technical product knowledge in relation to University products and services.
• Proven computer literacy with proficiency in the Microsoft Suite and experience using a range of other software, including Content Management System, Customer Relationship Management, Marketing Automation, Campaign Optimisation and social media.
• Demonstrated high-level verbal and written communication skills with the ability to develop and implement marketing communication plans and scripts.
• Demonstrated high-level interpersonal, networking and collaboration skills with proven experience in developing and managing key stakeholder relationships.
• Demonstrated understanding of the Australian Higher Education sector (desirable).

WHY JCU? 

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other benefits, including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave and 15 days of paid sick/personal/carers leave per year
• Cultural leave and Flexible working options
• Attractive options for salary packaging, including discounted health insurance
• Fitness Passport
• Employee Assistance Program
• Professional development support
• Well-equipped campus facilities including medical, cafes, gym and childcare.

HOW TO APPLY 

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the steps below:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. 

Applications close on Sunday, 23rd November at 11:55 PM AEST.

James Cook University encourages people from all backgrounds who meet the role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.