(Enterprise Service Management) areas outside of IT.
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Experience administering and supporting TeamDynamix ITSM & PPM or another similar platform.
- 3 to 5 years of related experience.
- Ability to analyze business requirements and translate them into technical solutions.
- Strong problem-solving, documentation, and communication skills.
Essential Functions:
- Platform Configuration and Maintenance: Configure and maintain the TeamDynamix platform (ITSM & PPM), including user roles, permissions, workflows, forms, and service catalog
- Enterprise Service Management (ESM): Partner with business units to stand up and mature new service desks (HR, Marketing, Finance, etc.). Translate business processes into standardized request categories, service catalogs, knowledge, and workflows
- Integration and Automation: Lead the integration of asset management systems and other enterprise applications within TeamDynamix to enable real-time asset tracking, reporting, and automated workflows
- Reporting and Analytics: Develop and maintain dashboards and reports to provide insights into service performance, resolution times, customer satisfaction, and project progress leveraging custom reports and Power BI integrations
- Workflow Optimization: Assist in the design and optimization of ticketing workflows and processes to improve efficiency and reduce manual tasks
- Knowledge & Self-Service Experience: Build and govern knowledge articles. Design and refine portals for intuitive search, accessibility, branding, and journey-based navigation. Drive deflection through KB surfacing, request guidance, and virtual agent
- System Performance and Support: Monitor system performance, ensure platform reliability and security, provide Tier 2/3 support for TeamDynamix related issues and enhancements
- Other duties as assigned
Preferred Qualifications:
- Experience with APIs, JSON, and Webhook and Callback patterns
- Experience with TeamDynamix ESM Solutions
- Experience developing custom reports and Power BI integrations
- Experience supporting iPaaS automation
Required Application Documents: Resume, Cover Letter, & Contact Information of 3 Professional References
Benefits: The position includes a comprehensive benefit package*. Benefits for this position include but are not limited to the following:
* 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
* Unlimited paid sick time.
* 14+ paid holidays per year.
* Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
* Life insurance.
* Generous short-term and long-term disability programs and workers compensation.
* 403(b) defined contribution plan:
+ First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
+ University contribution increases to 10.5% in year 7, and 12% after 15 years.
+ Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
+ *Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.*
* 403(b) Tax Deferred Annuity – Roth option available. Voluntary, up to IRS maximum contribution.
* Tuition Benefits:
+ Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
+ University pays 100% tuition only.
+ Eligible dependents may be Reimbursed up to $2,000 per semester towards tuition at another accredited institution.
*Eligibility requirements including waiting periods and/or employee probationary periods may apply at the discretion of the University.*
Type of Position: Full-time
Classification: Administrative (Exempt)
Months per Year: 12
Work Schedule: Monday-Friday 8:30am-5:00pm Please note: This position is hybrid eligible, 3 days on campus per week, 2 days remote.
Hours per Week: 37.5
Location: Marist University Main Campus
Number of Position Openings: 1
